استخدام Quality Assurance Specialist (Customer Support)
شرح موقعیت شغلی
In Jabama we are looking for an experienced Quality Assurance Specialist with the below job description, to help us have an excellent customer journey:
- Create strategies to improve support KPIs
- developing internal support and call center quality standards
- Analyze all customer service metrics and how the support team’s performance affects those KPIs
- Map the need for training and onboarding programs and initiate these projects
- Monitoring customer service performance on the agent and team level
- Help agents improve their performance with specific instructions and constant support
- Evaluation of Customer Service Quality - Providing ongoing feedback to support agents
- Create reports that reflect support performance
Requirements
- 2+ years Experience in quality assurance
- Excellent verbal, written, and interpersonal communication skills
- Advance in Microsoft Office
- Problem-solving capabilities to create meaningful strategies to improve support quality
- Examples of data visualization abilities and understanding of support metrics
- Great people skills and ability to communicate effective feedback (both positive and negative)
- Thorough Knowledge of Customer Service Processes
- Being a good Listener and
- Keen attention to details
مهارتهای مورد نیاز
- ارتباط با مشتریان و پشتیبانی
- پشتیبانی
- ارتباط با مشتری
- امورمشتریان
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست