استخدام NOC Expert(آقا)
شرح موقعیت شغلی
-Provide network monitoring, incident response, communications management and reporting problems (24/7)
-Ensure the smooth running of the network and services and follow-up tasks / issues due the specified SLA
-Mitigate or resolve incoming incident and support requests and escalate to appropriate teams as necessary
-Document and communicate on cases from inception to resolution, including root cause analysis
-Ensure smooth hand off of cases to other team resources, as may be required, for resolution
-Support continuous improvement to monitoring services and internal processes for resolution of support requests
:Requirements
-Familiar with Troubleshooting of network problems and incidents
-Having at least CCNA certificate.
-Positive point for Familiar with Cisco, Microsoft, MikroTik, Wireless concepts
-Positive point for Familiar with Network Principles (TCP/IP) and ITIL
-Strong teamwork, interpersonal skill and interested in knowledge upgrading
-Strong organizational skills and the ability to set priorities in a high pressure environment
-Ability to thrive in a dynamic 24/7 environment (Rotational Shiftwork)
-Having at least Bachelor Degree in Computer Networking or IT field
مهارتهای مورد نیاز
- noc
- Troubleshooting
- CCNA
- tcp/ip
- ITIL
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مرد
وضعیت نظام وظیفه
- معافیت دائم پایان خدمت