The Operations Manager for the Gold & Jewelry E‑commerce business is responsible for managing and optimizing all operational workflows across online sales, inventory handling, order fulfillment, and customer experience. This role requires strong knowledge of e‑commerce processes, high‑value inventory management, and compliance with regulations related to precious metals. The manager ensures operational efficiency, accuracy, and security while supporting business growth.
Key Responsibilities:
Oversee daily operations of the e‑commerce platform, including order processing, packaging, shipping, and delivery coordination.
Ensure strict control, accuracy, and security of gold and jewelry inventory (SKU management, stock audits, safe storage).
Develop and implement operational policies tailored to high‑value items (verification process, insurance handling, quality checks).
Optimize fulfillment workflows to minimize delivery time and operational costs while maintaining safety standards.
Coordinate with suppliers, manufacturers, logistics partners, and courier services specialized in secure delivery.
Monitor platform performance, customer experience metrics, and after‑sales processes.
Ensure compliance with legal and industry regulations related to gold, precious metals, and online retail.
Oversee packaging standards appropriate for luxury products and secure shipping.
Analyze operational data, identify bottlenecks, and propose improvements.
Collaborate with marketing, finance, and product teams to support campaigns, promotions, and new product launches.
Manage operational budgets and optimize resource usage.
Requiremets:
3–5+ years of experience in e‑commerce operations management.
مجموعه یارا تجارت الکترونیک بنیان (ملی گلد)، که بهطور تخصصی در زمینه فناوریهای نوین مالی فعالیت میکند. عمده فعالیت این شرکت در حوزه اقتصاد دیجیتال، بلاکچین، فناوری اطلاعات، فناوریهای پرداخت الکترونیک و همچنین صنعت طلا و جواهر میباشد.