We are looking for a professional data analyst in customer experience team. As a CX data analyst, You will be tracking all points of customer engagement, analysing customer feedback, measuring customer satisfaction, and discover root causes for problems through large sets of data. You will identify ways to enhance customer experience and interpret the results to stakeholders. This role is highly impactful as your analysis are important input to different functions like product, customer care, marketing, and …. to improve process and products.
Responsibilities:
Extract, audit, and cleanse data required for root cause analysis and generating customer and business insight
Provide practical solutions based on insight and business sense
Create and maintain comprehensive project documentation based on findings to present to stakeholders
Develop Dashboards
Requirements:
Minimum 2 years of data analyzing and related experience
Excellent knowledge of SQL and Excel
Strong analytical and problem-solving skills
Business logic and sense
Presentation and written communication skills specially in data visualization and storytelling
Familiarity or Fluency in Stata / Python/ Tableau is a plus.
معرفی شرکت
تپسی یه کسب و کار آنلاینه در زمینه حمل و نقل، با 20 میلیون کاربر در بیش از 28 شهر ایران، که بیش از 1000 نفر رو در سراسر ایران گرد هم آورده، و هر روز داره بزرگتر میشه و رشد میکنه.
ما تیمی هستیم که معتقدیم میتونیم کشورمون، اقتصادمون، و حتی جامعهمون رو به سوی بهتر شدن تغییر بدیم. تیمی که تاثیر مثبت بر زندگی دیگران رو، منبع انرژی کار چالشبرانگیز روزمرهی خودش میدونه و به دنبال فرصتهایی برای تغییره. تپسی جای رشد و یادگیریه، و پیشرفت در اون هرگز متوقف نمیشه. اینجا همونجاییه که ازخودت سبقت میگیری!