We are seeking a motivated and process-oriented Jira Administrator (HR Team) to manage, develop, and optimize our Atlassian ecosystem (Jira Software, Jira Service Management, and Confluence). In this role, you will act as a bridge between various teams, discovering their needs and translating them into efficient, streamlined workflows.
Responsibilities
Requirement Discovery & Project Creation: Conduct discovery sessions with cross-functional teams to analyze business requirements and create/configure new Jira projects tailored to their specific needs.
Workflow & Process Optimization: Maintain existing workflows and design new, optimized process architectures to improve organizational efficiency.
Jira Software Administration: Configure and manage software development projects with a strong understanding of Agile methodologies (Scrum/Kanban), Sprint management, Backlogs, and Boards.
JSM & Confluence Management: Administer support portals (JSM), manage SLAs, Security Levels, and Asset Management. Design, structure, and maintain Confluence spaces, ensuring seamless integration with Jira.
System Integrations (API): Actively connect Jira with external services and third-party tools (e.g., SMS & notification systems) utilizing REST APIs and Webhooks.
Troubleshooting & Performance Monitoring: Perform initial troubleshooting for system latency or performance issues, providing precise technical context to the infrastructure team when escalation is needed.
Plugin Management: Install, configure, update, and upgrade Atlassian plugins. Utilize key apps such as ScriptRunner, AIO (Reports/Tests), and Refined to enhance system capabilities.
Automation: Create and manage automation rules to reduce manual efforts and boost team velocity.
Reporting: Design and build practical monitoring dashboards for both operational and management teams.
Technical Requirements
Experience: 2 to 3 years of proven, hands-on experience as a Jira Administrator.
Technical Proficiency: Strong expertise in Jira Software, Jira Service Management, and Confluence.
API & Integration: Solid practical experience with REST APIs and integrating external applications with Jira.
Scripting: Ability to write and maintain Groovy scripts (for ScriptRunner and advanced system customizations).
Infrastructure: Experience configuring and working with LDAP / Active Directory for robust user and access management
Nice to Have
Familiarity with Prompt Engineering and the ability to leverage AI tools (such as ChatGPT, Claude, Gemini) to accelerate troubleshooting, learning, and daily operational tasks.
آلباکس بزرگترین پلتفرم آنلاین تأمین کالا برای بازار خردهفروشی ایران است. ما با ترکیب فناوری، داده و توان عملیاتی، فرآیند تأمین کالا را برای هزاران سوپرمارکت و دهها برند تولیدی سادهتر، سریعتر و شفافتر کردهایم. آلباکس با نزدیک به ۵۰۰ نفر همکار، زیرمجموعه هلدینگ سرمایهگذاری کوروش از گروه صنعتی گلرنگ است و برند سوپرمارکتهای زنجیرهای سورنا نیز در این مجموعه فعالیت میکند.
در آلباکس، هر روز فرصت حل مسئلههایی را داریم که تأثیرشان فراتر از یک محصول یا یک تیم است. ما به همکاری، عملگرایی و یادگیری مداوم باور داریم و محیطی ساختهایم که در آن ایدههای خوب، با اجرای درست به نتیجه میرسند. اگر از ساختن لذت میبری، از چالشهای واقعی استقبال میکنی و دوست داری اثر کارت را در مقیاسی ببینی که هر روز هزاران کسبوکار با آن سروکار دارند، جای تو در آلباکس خالی است.