استخدام IT Help Desk
شرح موقعیت شغلی
Overview
We’re looking for a fresh, energetic, and tech-loving IT Help Desk Specialist to join our growing team.
You’ll be the first point of contact for our internal teams — from warehouse staff to CRM heroes — helping them resolve technical issues quickly and with a smile.
If you’re someone who loves problem-solving, has a passion for technology, and thrives in a fast-paced e-commerce environment, this is the perfect place to grow your IT career
Responsibilities
We’re looking for a fresh, energetic, and tech-loving IT Help Desk Specialist to join our growing team.
You’ll be the first point of contact for our internal teams — from warehouse staff to CRM heroes — helping them resolve technical issues quickly and with a smile.
If you’re someone who loves problem-solving, has a passion for technology, and thrives in a fast-paced e-commerce environment, this is the perfect place to grow your IT career
Responsibilities
• Provide first-level technical support for internal users — diagnosing and resolving issues related to Windows and macOS operating systems, hardware (PCs, laptops, printers, peripherals), and software installations.
• Troubleshoot problems with Microsoft Teams, email (Outlook/Exchange), VOIP systems, and network connectivity.
• Monitor and manage antivirus software to ensure all systems are protected and up to date.
• Troubleshoot problems with Microsoft Teams, email (Outlook/Exchange), VOIP systems, and network connectivity.
• Monitor and manage antivirus software to ensure all systems are protected and up to date.
Document all issues and resolutions clearly in the help desk ticketing system.
• Escalate unresolved or complex issues to senior IT team members.
• Provide clear, friendly communication with users — both technical and non-technical.
• Follow IT procedures and help keep internal documentation up to date.
• Stay proactive in learning new tools, software, and troubleshooting methods.
• Set up and maintain Ubiquiti access points, and assist with basic network checks (switches, routers, cabling).
Requirement
• Escalate unresolved or complex issues to senior IT team members.
• Provide clear, friendly communication with users — both technical and non-technical.
• Follow IT procedures and help keep internal documentation up to date.
• Stay proactive in learning new tools, software, and troubleshooting methods.
• Set up and maintain Ubiquiti access points, and assist with basic network checks (switches, routers, cabling).
Requirement
Up to 1 year of experience in IT support or a similar technical role.
• Strong troubleshooting skills across Windows and Mac systems.
• Experience with Microsoft Teams, VOIP platforms, and email troubleshooting.
• Hands-on familiarity with Ubiquiti access points, Cisco switches, MikroTik routers, and P2P links.
• Basic understanding of antivirus software management and updates.
• Excellent communication and interpersonal skills — you can translate “tech” into “human.”
• A genuine passion for helping others and providing outstanding customer support.
• Organized, detail-oriented, and ready to handle multiple priorities with a smile
• Strong troubleshooting skills across Windows and Mac systems.
• Experience with Microsoft Teams, VOIP platforms, and email troubleshooting.
• Hands-on familiarity with Ubiquiti access points, Cisco switches, MikroTik routers, and P2P links.
• Basic understanding of antivirus software management and updates.
• Excellent communication and interpersonal skills — you can translate “tech” into “human.”
• A genuine passion for helping others and providing outstanding customer support.
• Organized, detail-oriented, and ready to handle multiple priorities with a smile
مهارتهای مورد نیاز
- +NETWORK
- IT
- Help Desk
- رفع عیبهای شبکه
- CCNA
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست