We’re looking for a Senior Data Analyst to join our CRM team and turn data into actionable insights. If you're passionate about customer behavior, love digging into data, and enjoy collaborating with cross-functional teams, this role is for you.
Responsibilities:
-Analyze user behavior across CRM campaigns to optimize customer lifecycle programs. -Develop performance dashboards and automated reports that track CRM KPIs (e.g., retention, churn, LTV, campaign engagement). -Work with the your peers in the lifecycle marketing team to define success metrics, run A/B tests, and make data-informed recommendations. -Build customer segments and predictive models to enable personalization and targeting strategies. -Collaborate with product analytics, engineering, and data science teams to enhance data quality and CRM infrastructure. -Investigate data anomalies and trends to surface customer insights and opportunities. -Translate complex data into clear narratives and business actions for stakeholders.
Requirements:
- +3 years of experience in marketing analytics. -Strong grasp of retention metrics, customer segmentation, and channel attribution. -Experience designing, running, and analyzing A/B tests. -Excellent SQL & Python (Airflow, Pandas, or similar frameworks) skills; experience working with large datasets. -Strong communication skills—able to distill data into strategic insights. -Detail-oriented with a structured approach to problem-solving. -Experience working in a cross-functional environment with marketing, data, and product teams.
Snapp Market, the largest online supermarket holding company in Iran, encompasses a range of diverse services in the supermarket industry. These services include Hyper Line, our online supermarket service offering scheduled delivery, Express Line, our fast delivery online supermarket service, Smart Line, our online chain supermarket service (Dark Store), and Market Pro Line, our wholesale supply service. These services have been designed and implemented with the aim of integrating operations, creating synergies, and providing a better shopping experience for our users.
The organization's core values lie in intelligence, dynamism, and reliability in delivering online supermarket services, driven by a team of over a thousand dedicated professionals.