اسنپ مارکت | Snapp Market

تاسیس در ۱۴۰۱ کامپیوتر، فناوری اطلاعات و اینترنت بیش از ۱۰۰۰ نفر

استخدام Survey Specialist

این آگهی منقضی شده است

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

Job Description

We are seeking Survey Assistant/ CX Researcher to support our Team in understanding and improving the business from the customer’s perspective. This role involves assisting with designing, executing, and analyzing surveys, analyzing feedback and data, and ensuring the smooth execution of customer experiences studies. The ideal candidate will have excellent communication and language skills, a strong analytical mindset, and a passion for enhancing customer experiences understanding market trends and customer behavior.

Key Responsibilities:

Assist in designing and distributing surveys.

o Data collection skills: to develop surveys, questionnaires, …

Monitor survey distribution and response rates, ensuring timely execution and collection of results.
Ensure smooth execution of surveys, including managing timelines and follow-ups.
Analyze survey results to identify trends, customer satisfaction levels, and areas for improvement.
Prepare weekly and monthly reports.
Maintain organized records of survey findings and reports.
Collaborate with cross-functional teams to communicate key insights and findings.
Contribute to identifying customer pain points and proposing actionable solutions.
Aligning CX research efforts with our business objectives and the evolving needs of our customers.
Conduct research on market trends, business standards, KPIs, and best practices.

Qualifications:

Educational Background:
- Bachelor's degree in psychology, Marketing, Market Research, Communications, Business Administration, or a related field.
Experience:
- Previous experience in customer care, survey management, data analysis, or market research is a plus.
Skills:
- Strong analytical skills with proficiency in tools like Excel, Google Sheets, and survey platforms (e.g., Porsline).
- Excellent written and verbal communication skills in Persian and English.
- Attention to detail and ability to manage multiple tasks simultaneously.
- Strong organizational and time-management skills.
- Collaborative team player with a customer-first mindset.
- Critical thinking and problem-solving abilities to assess situations and make sound decisions.
- Willingness to learn and adapt quickly in a dynamic work environment

ثبت آگهی استخدام در جابینجا

معرفی شرکت

Snapp Market, the largest online supermarket holding company in Iran, encompasses a range of diverse services in the supermarket industry. These services include Hyper Line, our online supermarket service offering scheduled delivery, Express Line, our fast delivery online supermarket service, Smart Line, our online chain supermarket service (Dark Store), and Market Pro Line, our wholesale supply service. These services have been designed and implemented with the aim of integrating operations, creating synergies, and providing a better shopping experience for our users.

The organization's core values lie in intelligence, dynamism, and reliability in delivering online supermarket services, driven by a team of over a thousand dedicated professionals.