اسنپ فود | Snappfood

تاسیس در ۱۳۸۸ کامپیوتر، فناوری اطلاعات و اینترنت بیش از ۱۰۰۰ نفر snappfood.ir

استخدام Jira Support Specialist

دسته‌بندی شغلی

وب،‌ برنامه‌نویسی و نرم‌افزار
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

In the story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility. We are waiting for you to continue this story.

Responsibilities:
• Provide day-to-day support to teams by identifying and resolving process-related challenges.
• Support issues happened on Jira & follow up until they are resolved.
• Collaborate with different teams to understand their needs and challenges.
• Effectively communicate process changes and improvements to stakeholders.
• Assess and prioritize tasks based on urgency and business impact.
• Maintain a structured approach to problem-solving while managing multiple tasks.
• Training other stakeholders on implemented processes and apply related troubleshooting accordingly

Requirements:
• At least Bachelor’s degree in industrial engineering, Computer, Information Technology/ System or other related disciplines\
• Familiarity with business processes, operations, models and structure
• Enough working English knowledge for understand English sources
• Ability to use necessary software (Excel, word, etc.)
• The ability to understand BPMN modeling
• Familiar with basic knowledge of programming (specially Java/Groovy programming)
• Strong verbal and written communication skills.
• Strong problem-solving abilities and analytical mindset.
• Ability to work in a team and have an attitude to help other team members
• Being open to changes and welcome to new processes and business models
• Excellent patience, empathy, and a customer-service-oriented approach.
• Strong organizational and multitasking skills.
• Having experience of work with Jira is an advantage.
• Experience in process analysis and support is an advantage.

Benefits:
• Credit for: Vacations, Gym, Therapy.
• Social Security & Complementary Insurance.
• Educational platform of advanced courses.
• Snappfood’s Discount codes.
• Loans.

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معرفی شرکت

اسنپ‌فود، بزرگ‌ترین سرویس آنلاین سفارش غذا در ایران است. ما با ارائهٔ خدمات متنوعی مثل سفارش نان، پروتئین، شیرینی و میوه، تلاش می‌کنیم تا تجربه‌ای کامل، راحت و سریع برای کاربران‌مان بسازیم.
اعتماد و همراهی چند میلیون کاربر، ما را دلگرم کرده تا همیشه به دنبال نوآوری و ارائه‌ی خدماتی با کیفیت بالاتر باشیم.
در این مسیر، مشتاق همکاری با افرادی هستیم که با ذهنی چابک، روحیه‌ٔ یادگیرنده و انگیزه‌ٔ بالا، بتوانند در کنار ما از چالش‌ها عبور کنند و در ساختن آیندهٔ بهتر نقش داشته باشند.