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اسنپ فود | Snappfood

تاسیس در ۱۳۸۸ کامپیوتر، فناوری اطلاعات و اینترنت بیش از ۱۰۰۰ نفر snappfood.ir

استخدام Site Reliability Engineer Lead

  • دسته‌بندی شغلی

    IT / DevOps / Server

  • موقعیت مکانی

    تهران ، تهران

  • نوع همکاری

    تمام وقت

  • حداقل سابقه کار

    مهم نیست

  • حقوق

    توافقی

شرح موقعیت شغلی

Mission:  Own the reliability and operational health of all production systems. Lead the team responsible for real-time incident response, release safety, and continuous improvement of operational standards across all engineering teams.


Role Overview:


The Production Reliability & Operations Lead is a senior technical leadership role responsible for establishing and scaling reliability practices across the engineering organisation. This person owns the full operational lifecycle — from change management and safe deployment to major incident response, postmortem governance, and long-term service reliability improvement. The role requires equal strength in hands-on technical depth and cross-functional stakeholder management.

Key Responsibilities:


Incident Management


  •  Own the end-to-end Major Incident Management process, including severity classification, escalation paths, and war-room facilitation for high severity events.
  •  Lead incident communications to technical and business stakeholders during active events, ensuring clarity, accuracy, and timeliness.
  •  Define and continuously refine on-call rotation structure, escalation policies, and paging thresholds across all engineering teams.
  •  Track and report on MTTD, MTTR, incident frequency, and recurrence trends, using data to drive systemic improvements.


Postmortem & RCA Programme


  •  Establish and champion a blameless postmortem culture across all 20 engineering teams.
  •  Own the Root Cause Analysis (RCA) process — ensuring depth, consistency, and actionability of every postmortem output.
  • Track corrective actions to closure and surface recurring failure patterns to leadership as part of monthly reliability reviews.
  •   Publish a monthly reliability digest covering incident trends, SLO performance, and top systemic risks.
 

Release & Change Management


  • Define CI/CD governance standards: deployment gates, health checks, automated rollback triggers, and promotion criteria.
  • Own the release orchestration process, including deployment freeze windows during peak business hours (lunch and dinner rush periods).
  • Lead change risk assessment for high-impact deployments and enforce production readiness gates before promotion to production.
  • Partner with Release Engineering to drive progressive delivery adoption — canary releases, blue/green deployments, and feature flags.
 

Operational Monitoring & Visibility


  • Ensure comprehensive production monitoring coverage across all critical services, with particular focus on the order-to-delivery critical path.
  • Drive alert quality improvement initiatives — reducing alert fatigue, eliminating false positives, and improving signal-to-noise ratio.
  •  Own the operational health review process, including weekly service health reports and executive-level reliability dashboards.
  • Partner with the Reliability Platform Engineering team to align monitoring standards with platform capabilities.

Reliability Engineering Partnership


  • Act as the primary reliability advisor to engineering team leads — identifying gaps, recommending improvements, and co-prioritising reliability work alongside feature delivery.
  •  Define and enforce service reliability standards, including the Service Maturity Model (SMM) tiers and associated production readiness requirements.
  •  Drive error budget policy enforcement — escalating to leadership when teams breach budget thresholds and recommending feature freeze periods where appropriate.
 

Load Testing & Capacity Strategy


  • Define load testing strategies for critical services ahead of peak traffic events (promotional campaigns, seasonal peaks).
  •  Review scalability risks and performance bottlenecks identified through capacity planning reviews.
  •  Coordinate with engineering teams to validate readiness for expected traffic growth.
 

Service Governance & Standards


  •  Maintain service ownership standards and drive Service Catalogue adoption and accuracy across all teams.
  •  Define and enforce production readiness requirements — no service goes to production without meeting baseline observability, alerting, and runbook standards.
  •  Chair or co-chair the Architecture Review Board (ARB) for operational and reliability concerns.
 

Reporting & Stakeholder Communication


  •  Produce weekly, monthly, and quarterly reliability reports covering SLA compliance, error budget status, incident trends, and operational risk.
  •  Communicate reliability risks and platform health status to the CTO, VP Engineering, and business stakeholders.
  •  Represent the SRE function in engineering leadership forums and strategic planning cycles.
 

Required Experience


  • 5+ years in Site Reliability Engineering, Production Engineering, Platform Engineering, or a directly equivalent discipline.
  • 2+ years leading technical operations or reliability teams in a high-growth or high-traffic environment.
  •  Proven experience managing large-scale distributed systems in cloud-native environments (microservices, event-driven architectures).
  • Deep understanding of incident management frameworks, blameless postmortem practices, and SLO/error budget models.
  •  Demonstrated experience defining and enforcing CI/CD governance, deployment strategies, and change management processes.
  • Strong track record of cross-functional stakeholder management, including communication with C-suite and business leadership during incidents.
  •  Experience in high-throughput transactional domains (e-commerce, ride-sharing, food delivery, or fintech) strongly preferred.

Technical Skills

  • Kubernetes & container orchestration
  •  Observability platforms (Grafana, Prometheus, Loki)
  • CI/CD tooling (ArgoCD, Gitlab)
  •  ITIL / ITSM incident management frameworks
  • Scripting / automation (Python, Bash)
  • Distributed tracing (OpenTelemetry, Tempo)

معرفی شرکت

اسنپ‌فود، بزرگ‌ترین سرویس آنلاین سفارش غذا در ایران است. ما با ارائهٔ خدمات متنوعی مثل سفارش نان، پروتئین، شیرینی و میوه، تلاش می‌کنیم تا تجربه‌ای کامل، راحت و سریع برای کاربران‌مان بسازیم.
اعتماد و همراهی چند میلیون کاربر، ما را دلگرم کرده تا همیشه به دنبال نوآوری و ارائه‌ی خدماتی با کیفیت بالاتر باشیم.
در این مسیر، مشتاق همکاری با افرادی هستیم که با ذهنی چابک، روحیه‌ٔ یادگیرنده و انگیزه‌ٔ بالا، بتوانند در کنار ما از چالش‌ها عبور کنند و در ساختن آیندهٔ بهتر نقش داشته باشند.

  • مهارت‌های مورد نیاز

    SRE SLA CI/CD

  • جنسیت

    مهم نیست

  • وضعیت نظام وظیفه

    مهم‌ نیست

  • حداقل مدرک تحصیلی

    مهم نیست

مشاغل مشابه
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