اسنپ فود | Snappfood

تاسیس در ۱۳۸۸ کامپیوتر، فناوری اطلاعات و اینترنت بیش از ۱۰۰۰ نفر snappfood.ir

استخدام Customer Care Supervisor(Night)

این آگهی منقضی شده است

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

Responsibilities:

● Leading and supervising a team of customer care representatives, providing guidance, support, and coaching to ensure high performance and productivity.
● Handling escalated customer inquiries, complaints, and issues, ensuring timely and satisfactory resolutions.
● Utilizing problem-solving skills to address complex customer concerns and find appropriate solutions while maintaining a professional and empathetic demeanor.
● Collaborating with other departments, such as operations or logistics, to resolve customer issues that require cross-functional coordination.
● Monitoring and evaluating customer care interactions to ensure adherence to company policies, service standards, and established procedures.
● Conducting performance evaluations of customer care representatives, providing constructive feedback and identifying areas for improvement.
● Developing and implementing training programs to enhance the knowledge and skills of the customer care team, ensuring consistent service excellence.
● Tracking and analyzing key performance indicators (KPIs) related to customer service, such as response time, customer satisfaction ratings, and issue resolution rates.
● Preparing regular reports summarizing customer care performance and providing actionable insights for continuous improvement.
● Collaborating with product development and user experience teams to provide customer feedback and contribute to the development of user-friendly features and enhancements.
● Stay updated with industry trends, customer preferences, and competitors' practices to identify opportunities for improving the customer experience.

Education:

● At least Bachelor's degree in business administration, Marketing, Psychology or a related field (preferred).

Experience:

● At least 2 years of experience in a supervisory or team lead role within a customer care or contact center environment.

Requirements:

● Proficient in using customer service software and systems.
● Familiarity with e-commerce or e-business platforms is a plus.
● Ability to preparing regular reports

Benefits:

● Credit for: Vacations, Gym, Therapy, Internet Costs
● Social security & complementary insurance
● Educational Platform of advanced courses
● Snappfood's discount Codes
● Loans

معرفی شرکت

اسنپ‌فود بزرگترین سرویس آنلاین سفارش غذا در ایرانه که در کنار غذا، سرویس‌هایی از جمله سفارش نان، پروتئین، شیرینی و میوه رو هم در خودش داره.
همراهی صمیمانه و اعتماد بیش از ۵ میلیون کاربر ما رو بر این داشته که همواره به دنبال خلق پدیده‌های تازه و راهی برای خدمت‌رسانی بهتر و باکیفیت‌تر باشیم.
ما در این مسیر علاقه‌مند به همکاری با افرادی هستیم که با هوشمندی و سرعت عملشون در عبور از چالش‌ها و مسائل کسب‌وکار یاریگرمون باشن.