• Develop, manage and maintain daily content for CX and CRM campaigns. • Write scenarios and articles in need. • Develop and manage guidelines and processes used to request/review/approve new or make changes to existing CX content. • Collaborate with the Marketing, Communication, and Graphic teams in developing and tracking textual and visual contents. • Hold regular meetings with other teams that intend to observe and handle demands. • Master company guidelines and strategies, aim to unitize all publishing contents. • Observe questionaries of all strategic and contextual items. • Entirely in charge of vendors’ digital magazine development and publishment. • Absolutely responsible for planning and running the content side of projects. • Preparing timeline for team tasks and accountable for KPIs. • Plan A/B testing on running contents and report regularly. • Research and set questionnaires then report and plan the results to the Content Department manager. • Onboarding and training new team members. • Work closely with the Content Department manager to ensure that daily content and communications are delivered efficiently and effectively to internal and external clients.
Requirements:
• Minimum 3 years of professional and hands-on experience in Content, Marketing, or CX • MBA, industrial engineering, and other related fields are a plus • Proficient in preparing and updating content calendars • Advanced in Word and PowerPoint skills • Familiar with Excel and G-sheets • Graphical perception aims to visual content observing • Proven Adobe Photoshop proficiency • Enough English working knowledge
Plus Adobe Premier knowledge Having related certificates in Writing content
معرفی شرکت
اسنپفود بزرگترین سرویس آنلاین سفارش غذا در ایرانه که در کنار غذا، سرویسهایی از جمله سفارش نان، پروتئین، شیرینی و میوه رو هم در خودش داره.
همراهی صمیمانه و اعتماد بیش از ۵ میلیون کاربر ما رو بر این داشته که همواره به دنبال خلق پدیدههای تازه و راهی برای خدمترسانی بهتر و باکیفیتتر باشیم.
ما در این مسیر علاقهمند به همکاری با افرادی هستیم که با هوشمندی و سرعت عملشون در عبور از چالشها و مسائل کسبوکار یاریگرمون باشن.