استخدام Vendor experience specialist
شرح موقعیت شغلی
Responsibilities:
- Partnership in mapping the vendor's journey in the business to create and maintain a positive relationship and satisfactory experience with vendors. ·
- Liaise between operation and commercial departments to detect and solve vendor's problem
- measuring the experience and satisfaction of vendors and collecting feedback and their opinions
- Partnership in harmonizing all vendor-related processes to ensure all processes are aligned and there is no overlap and unnecessary contact points.
- Gathering data from different channels for Identifying improvement areas and proposing solutions to improve the vendors' experience.
- Use metrics to guide your work and uncover hidden areas of opportunity for adoption, experience and performance management.
- Blueprinting the processes and flows to initiate projects upon the bottlenecks
- Plan and coordinate to implement the identified and other decided and agreed solutions ·
- Business process evaluation and process improvement ·
- Evaluating the effectiveness of implemented solutions and projects compared to KPIs ·
- Regular reporting on projects and their progress
Requirements:
- Bachelor’s degree in Marketing, Management, Business, Economics, or other related fields or equivalent related work experience
- At least 2 years of hands- on experience related area of specialization.
- Work experience in business analysis or related fields is a plus
- Ability to design and implement the processes and procedure
- Ability to diagnose existing processes and procedures
- Solid analytical skills and familiarity with related tools
- Familiar with Marketing and Customer relationship management
- Good at reporting and presenting
- Analytical thinking skills
- Excellent written and verbal communication skills
- Attention to detail
- Being flexible and fast leaner
- Critical thinking
مهارتهای مورد نیاز
- فروش و بازاریابی
- فروش
- فروشنده
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست