اسنپ فود | Snappfood

تاسیس در ۱۳۸۸ کامپیوتر، فناوری اطلاعات و اینترنت بیش از ۱۰۰۰ نفر snappfood.ir

استخدام Senior Help Desk Specialist

دسته‌بندی شغلی

IT / DevOps / Server
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

In the story of Snappfood, we want to create value. Our company is willing to create emerging phenomena and is eager to have Help Desk Specialist our team to help us get through business challenges with creativity, intelligence, and speed of response. We are waiting for you to be with us in this story.

Responsibilities:

Provide technical support and troubleshooting assistance to end users regarding hardware, software, network, and other ICT-related issues.
Respond to incoming service requests and incidents via various communication channels (phone, email, ticketing system) in a timely and professional manner.
Diagnose and resolve technical problems, escalating complex issues to appropriate teams or specialists when necessary.
Install, configure, and maintain computer systems, applications, and peripherals.
Document and track all service requests and incidents, ensuring accurate and detailed records of actions taken and resolutions provided.
Collaborate with other IT teams to ensure effective and timely resolution of issues, and to implement changes and updates.
Provide user training and support on ICT tools and systems.
Conduct regular system checks and maintenance tasks to ensure optimal performance and reliability.
Stay updated with emerging technologies, industry trends, and best practices to continuously improve service delivery and support processes.
Contribute to the development and improvement of IT service management procedures and documentation.

Requirements:

A minimum of 2-3 years of experience in an ICT support role, preferably in a service desk environment.
Demonstrated expertise in troubleshooting and resolving hardware, software, and network issues.
Experience with incident management and ticketing systems.
Experience in providing remote support and using remote desktop tools.
Experience with remote support tools and techniques.
Proficient in supporting and maintaining common operating systems (Windows, macOS, Linux) and productivity applications.
Familiarity with basic networking principles, protocols, and technologies.
Knowledge of Active Directory, Exchange, and other directory services and email systems.
Understanding of ITIL principles and IT service management processes.
Familiarity with networking concepts, TCP/IP protocols, and network troubleshooting.
Ability to diagnose and resolve hardware and peripheral issues.
Knowledge of IT service management tools and incident ticketing systems.
Understanding of cybersecurity principles and best practices.
Proficient in Microsoft Office suite and collaboration tools.

Benefits:

Credit for: Vacations, Gym, Therapy, Internet Costs
Social Security & Complementary Insurance
Educational platform of advanced courses
Snappfood's Discount codes
Loans

معرفی شرکت

اسنپ‌فود بزرگترین سرویس آنلاین سفارش غذا در ایرانه که در کنار غذا، سرویس‌هایی از جمله سفارش نان، پروتئین، شیرینی و میوه رو هم در خودش داره.
همراهی صمیمانه و اعتماد بیش از ۵ میلیون کاربر ما رو بر این داشته که همواره به دنبال خلق پدیده‌های تازه و راهی برای خدمت‌رسانی بهتر و باکیفیت‌تر باشیم.
ما در این مسیر علاقه‌مند به همکاری با افرادی هستیم که با هوشمندی و سرعت عملشون در عبور از چالش‌ها و مسائل کسب‌وکار یاریگرمون باشن.