استخدام (Data Analyst(Contact Center
شرح موقعیت شغلی
In the story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility.
We are waiting for you to continue this story.
We are waiting for you to continue this story.
Responsibilities:
• Utilize data mining tools and techniques to identify trends, patterns, and improvement opportunities
• Evaluate and redefine existing Key Performance Indicators (KPIs)
• Calculate the required number of agents for different contact center teams periodically
• Interpret data, analyze results using statistical techniques, and provide reports
• Establish connections between available data to propose creative solutions for cost reduction and productivity improvement
• Analyze operational process inefficiencies and improvement opportunities in the contact center
• Collaborate with various teams to translate KPIs into projects, prioritize them, and follow up on necessary actions for project execution
• Serve as a liaison between stakeholders including contact center agents, management, organization, and end customers
• Prepare necessary reports for the contact center and present them to management
• Draft and review guidelines and workflows for contact center teams
• Utilize data mining tools and techniques to identify trends, patterns, and improvement opportunities
• Evaluate and redefine existing Key Performance Indicators (KPIs)
• Calculate the required number of agents for different contact center teams periodically
• Interpret data, analyze results using statistical techniques, and provide reports
• Establish connections between available data to propose creative solutions for cost reduction and productivity improvement
• Analyze operational process inefficiencies and improvement opportunities in the contact center
• Collaborate with various teams to translate KPIs into projects, prioritize them, and follow up on necessary actions for project execution
• Serve as a liaison between stakeholders including contact center agents, management, organization, and end customers
• Prepare necessary reports for the contact center and present them to management
• Draft and review guidelines and workflows for contact center teams
Requirements:
• Bachelor's degree or higher in Computer Science, Industrial Engineering, or related fields
• Minimum of 2 years of effective work experience in the relevant field
• Ability to analyze and prepare reports using data and ability to create reports using various tools
• Proficiency in data collection and analysis languages including SQL, Python and Microsoft Office tools
• Expertise in data visualization tools like Tableau and Power BI
• Familiarity with machine learning and artificial intelligence concepts
• Bachelor's degree or higher in Computer Science, Industrial Engineering, or related fields
• Minimum of 2 years of effective work experience in the relevant field
• Ability to analyze and prepare reports using data and ability to create reports using various tools
• Proficiency in data collection and analysis languages including SQL, Python and Microsoft Office tools
• Expertise in data visualization tools like Tableau and Power BI
• Familiarity with machine learning and artificial intelligence concepts
Benefits:
• Credit for Vacations, Gym, Therapy, Internet Costs
• Social Security & Complementary Insurance
• Educational platform of advanced courses
• Snappfood’s Discount codes
• Loans
• Credit for Vacations, Gym, Therapy, Internet Costs
• Social Security & Complementary Insurance
• Educational platform of advanced courses
• Snappfood’s Discount codes
• Loans
مهارتهای مورد نیاز
- Data Analysis
- Power BI
- SQL
- Python
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست