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اسنپ فود | Snappfood

تاسیس در ۱۳۸۸ کامپیوتر، فناوری اطلاعات و اینترنت بیش از ۱۰۰۰ نفر snappfood.ir

استخدام کارشناس NOC

  • دسته‌بندی شغلی

    IT / DevOps / Server
  • موقعیت مکانی

    تهران ، تهران
  • نوع همکاری

    تمام وقت
  • حداقل سابقه کار

    سه تا شش سال
  • حقوق

    توافقی

شرح موقعیت شغلی

In the story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility.
We are waiting for you to continue this story.

Responsibilities:


  • Continuously monitor network performance, servers, and applications using specialized tools.
  • Detect, troubleshoot, and respond to incidents in real-time to minimize downtime.
  • Identify potential issues before they escalate into critical problems.
  • Diagnose and resolve network, hardware, and software issues promptly.
  • Coordinate with other technical teams to escalate complex issues and ensure resolution.
  • Document troubleshooting steps and solutions for future reference.
  • Collaborate with different IT teams, vendors, and third-party service providers to resolve issues.
  • Communicate incident status and resolutions to relevant stakeholders.
  • Maintain detailed documentation of network performance, issues, incidents, and resolutions.
  • Generate reports on system performance, incidents, and downtime for management review.
  • Ensure incident logs are up-to-date and adhere to company policies.
  • Work in shifts (24/7 rotation) to ensure constant monitoring and quick response to incidents.
  • Be available for on-call duties and emergency interventions when necessary. 

Requirements:


  • +3 Years of Experience in Network or Systems Support and Hands-on experience in network monitoring, troubleshooting, and maintenance. This includes experience with network monitoring tools (e.g., Zabbix, Prometheus, Grafana, …) and working in a 24/7 operational environment.
  • Familiarity with managing operating systems, particularly Linux/Unix.
  • Experience using NOC tools such as Zabbix, Grafana for monitoring and performance analysis.
  •  Understanding of how to set up alerts, reports, and dashboards for real-time system and network status updates.
  • Previous experience in working rotating shifts, including nights, weekends, and holidays to ensure network uptime and reliability 
Benefits:


  • Vouchers for Vacations, Gym, Therapy Sessions.
  • Complementary Insurance.
  • Educational platform of advanced courses.
  • Snappfood’s Discount codes.
  • Loans

معرفی شرکت

اسنپ‌فود بزرگترین سرویس آنلاین سفارش غذا در ایرانه که در کنار غذا، سرویس‌هایی از جمله سفارش نان، پروتئین، شیرینی و میوه رو هم در خودش داره.
همراهی صمیمانه و اعتماد بیش از ۵ میلیون کاربر ما رو بر این داشته که همواره به دنبال خلق پدیده‌های تازه و راهی برای خدمت‌رسانی بهتر و باکیفیت‌تر باشیم.
ما در این مسیر علاقه‌مند به همکاری با افرادی هستیم که با هوشمندی و سرعت عملشون در عبور از چالش‌ها و مسائل کسب‌وکار یاریگرمون باشن.
  • مهارت‌های مورد نیاز

    noc ZABBIX Linux
  • جنسیت

    مهم نیست
  • وضعیت نظام وظیفه

    مهم‌ نیست
  • حداقل مدرک تحصیلی

    کارشناسی

مشاغل مشابه