Ensuring the establishment and strengthening of the relationship with key accounts
Identifying customer needs proactively, making suggestions, and providing and executing action plans to fulfill them
Working closely with other departments to ensure customer satisfaction
Providing data analysis needed for operations decision making
Translating analysis results into business recommendations
Monitor customer and competitor activity and industry trends.
Participate in regular status and strategy meetings with customer's senior management to understand and meet their needs
Translating customer’s strategy and priorities into a joint innovation roadmap and building a product development pipeline
Monitoring delivery operations metrics, doing root cause analysis to improve them, and make sure they will meet SLA by collaborating within the team or with other teams for taking needed actions
Dive deep into data and provide patterns and insights that are actionable
Collaborate with other Operations and Data Analysis Team members to share technical, analytical, and statistical best practices
Improve existing procedures; identify the needs for new procedures; train and advocate the team on quality improvements
Executing the necessary actions to improve the performance of the given segment
Monitoring and improvement of the flow of data (from databases to the final report)
Develop Python codes to automate the flow of data within the team
Work with Statistics and Data Analysis Tools and skills including Excel, SQL
Job requirements
Having strong analytical skills
Teamwork skills
Data-oriented
Problem solver
Expert in Excel
Familiar with Python and SQL
Excellent knowledge in food and grocery delivery
Excellent communication and presentation skills
Have a strong sense of ownership
Commitment to learning
معرفی شرکت
اسنپ محصولی ایرانی است که از تیمی خلاق، جوان و تحصیلکرده قدرت میگیرد و در تلاش است تا صنعت فناوری اطلاعات و ارتباطات را به زندگی روزمره جامعه پیوند بزند.
اهداف بزرگی در سر داریم و بلند پروازیم. قصد داریم اسنپ را به بهترین راهکار برای سفرهای درونشهری ایران تبدیل کنیم و در این راه به کمک افراد خلاق، سختکوش و بلندپرواز احتیاج داریم. اگر چنین خصوصیاتی دارید خوشحال میشویم که رزومه خود را برایمان ارسال کنید.