امکان جدید:
همین حالا رزومه خود را در کمتر از ۱۰ دقیقه بسازید،
برو به رزومه‌ساز
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اسنپ | Snapp
استخدام Technical Support Engineer
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دسته‌بندی شغلی
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موقعیت مکانی
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نوع همکاری
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حداقل سابقه کار
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حقوق
شرح موقعیت شغلی
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers and Bikers.
You will diagnose and troubleshoot software and hardware problems and help our customers and Bikers install applications and programs.
Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers and Bikers targeted questions to quickly understand the root of the problem
• Track computer and Mobile system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Job requirements:
-BSc/BA in IT, Computer Science or relevant fields
-At least two years of previous technical support experience required
-Familiar with SQL Server
-Familiar with the concepts of web service and database
-Familiar with the RESTful API
-Fluent in service testing tools such as Postman
-Ability to work with data monitoring and analysis software
-Professional written and interpersonal skills, problem-solving and decision-making ability
-Focus and accuracy in rooting cause errors
-Familiar with Agile Scrum
-Familiar with JIRA
You will diagnose and troubleshoot software and hardware problems and help our customers and Bikers install applications and programs.
Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers and Bikers targeted questions to quickly understand the root of the problem
• Track computer and Mobile system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Job requirements:
-BSc/BA in IT, Computer Science or relevant fields
-At least two years of previous technical support experience required
-Familiar with SQL Server
-Familiar with the concepts of web service and database
-Familiar with the RESTful API
-Fluent in service testing tools such as Postman
-Ability to work with data monitoring and analysis software
-Professional written and interpersonal skills, problem-solving and decision-making ability
-Focus and accuracy in rooting cause errors
-Familiar with Agile Scrum
-Familiar with JIRA
معرفی شرکت
اسنپ محصولی ایرانی است که از تیمی خلاق، جوان و تحصیل‌کرده قدرت می‌گیرد و در تلاش است تا صنعت فناوری اطلاعات و ارتباطات را به زندگی روزمره جامعه پیوند بزند.
اهداف بزرگی در سر داریم و بلند پروازیم. قصد داریم اسنپ را به بهترین راهکار برای سفرهای درون‌شهری ایران تبدیل کنیم و در این راه به کمک افراد خلاق، سخت‌کوش و بلندپرواز احتیاج داریم. اگر چنین خصوصیاتی دارید خوشحال می‌شویم که رزومه خود را برای‌مان ارسال کنید.
اهداف بزرگی در سر داریم و بلند پروازیم. قصد داریم اسنپ را به بهترین راهکار برای سفرهای درون‌شهری ایران تبدیل کنیم و در این راه به کمک افراد خلاق، سخت‌کوش و بلندپرواز احتیاج داریم. اگر چنین خصوصیاتی دارید خوشحال می‌شویم که رزومه خود را برای‌مان ارسال کنید.
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مهارت‌های مورد نیاز
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جنسیت
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وضعیت نظام وظیفه
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حداقل مدرک تحصیلی
این آگهی منقضی
شده است
مشاغل مشابه
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کارشناس مجازی سازی (۲۷ روز پیش)
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Technical Software Support (۲۱ روز پیش)
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DevOps Engineer (۱ روز پیش)
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:fill(transparent):format(png)/https://mstorage2.jobinjacdn.com/other/files/uploads/images/3733db3e-99fe-11eb-a139-86000088a815_ace2d943-2293-4d42-8ce0-31a9e1f268ff/main.png)
Monitoring Engineer (امروز)
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DevOps Engineer (۱ روز پیش)
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