اسنپ | Snapp

تاسیس در ۱۳۹۳ کامپیوتر، فناوری اطلاعات و اینترنت بیش از ۱۰۰۰ نفر snapp.ir

فرصت‌های شغلی ۴۷

استخدام Customer Retention Manager

این آگهی منقضی شده است

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

About Snapp
Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran.

About the position
As a CRM Manager, you will be responsible for managing and optimizing the customer relationship management strategy and customer loyalty topics. You will collaborate with product and tech teams, support international projects, and manage SMS costs and budgeting. You will use data-driven insights to create engaging and personalized customer experiences that drive retention and revenue.

Responsibilities

Manage Cab and Growth Topics CRM using our proprietary management system
Act as the product point of contact for the entire CRM team and collaborate with product and tech teams on requirements, timeline, testing, etc.
Manage Snapp's loyalty programs, including SnappClub and SnappPro (Snapp's subscription program)
Help and support international projects
Business owner on SMS cost, manage and oversee negotiating different providers and group strategies on SMS spending
Facilitate business finance, budgeting and quarterly planning for multiple group services

Requirements

Bachelor's degree in marketing, business, or related field (MBA will be preferred)
4+ years of experience in CRM, digital marketing or similar roles
Fluent in English
Experience with CRM management is a plus
Strong analytical and problem-solving skills
Excellent communication and presentation skills
Leadership skills and ability to manage and motivate a team of CRM specialists.
Proficiency in SQL and Python for querying, manipulating, and analyzing data.
Ability to work in a fast-paced and dynamic environment

معرفی شرکت

اسنپ محصولی ایرانی است که از تیمی خلاق، جوان و تحصیل‌کرده قدرت می‌گیرد و در تلاش است تا صنعت فناوری اطلاعات و ارتباطات را به زندگی روزمره جامعه پیوند بزند.
اهداف بزرگی در سر داریم و بلند پروازیم. قصد داریم اسنپ را به بهترین راهکار برای سفرهای درون‌شهری ایران تبدیل کنیم و در این راه به کمک افراد خلاق، سخت‌کوش و بلندپرواز احتیاج داریم. اگر چنین خصوصیاتی دارید خوشحال می‌شویم که رزومه خود را برای‌مان ارسال کنید.