Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to Snapp drivers who use their private cars to offer transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and being the first choice of each user in Iran.
About The Team CRM team’s mission is to ensure a targeted, consistent and long-term relationship with customers through demand-side communications, and maintain the balance with supply. Through CRM actions we aim at improving funnel metrics for targeted segments of users and ensure a smoother and more desirable customer experience.
About The Role As an Analyst in CRM team, you would perform tasks in coordination with other team members to run demand side campaigns. You deal with large customer data for better targeting, offering, and communications to ensure customized communications to related users.
Responsibilities:
- Identify and create users’ segments for CRM communications based on business needs using dashboards, BI, or data querying
- Regularly run, assess and review CRM campaigns and optimize their performance through ongoing tests
- Identify trends and insights, and optimize performance based on those insights
- Manage loyalty club related activities with all stakeholders to fulfill the business requirements.
- keep an organized history of CRM campaigns
- manage time in a way that communications are sent according to their priorities
- Coordinate with team members and suggest initiative possibilities from CRM standpoints.
Requirements:
Proficiency in programming in Python or R
Proficiency in data querying in SQL
English proficiency
Flexibility to work during off hours if needed
Comfortable with using formulas in large MS Excel files
Minimum Experience of 2 years as the role of similar roles.
معرفی شرکت
اسنپ محصولی ایرانی است که از تیمی خلاق، جوان و تحصیلکرده قدرت میگیرد و در تلاش است تا صنعت فناوری اطلاعات و ارتباطات را به زندگی روزمره جامعه پیوند بزند.
اهداف بزرگی در سر داریم و بلند پروازیم. قصد داریم اسنپ را به بهترین راهکار برای سفرهای درونشهری ایران تبدیل کنیم و در این راه به کمک افراد خلاق، سختکوش و بلندپرواز احتیاج داریم. اگر چنین خصوصیاتی دارید خوشحال میشویم که رزومه خود را برایمان ارسال کنید.