استخدام Social Media Lead
شرح موقعیت شغلی
About team:
Step into the driver-focused epicenter of Snapp as part of our Driver Engagement Team, where we’re on a mission to navigate beyond the horizon of traditional ride-hailing. Our primary objectives lie in revving up driver engagement, steering innovative loyalty programs, and delivering seamless CRM communications. We’re on the lookout for visionaries eager to shift gears and accelerate the impact of our initiatives with strategic flair and collaborative finesse. Join us to fuel a journey where every turn is geared towards empowering our drivers and enhancing their ride with Snapp.
About Role:
to implement and lead effective social media strategies that increase brand visibility, engage the community, drive growth, and support business goals through creative content, team collaboration, and data-driven decisions.
Responsibility:
Step into the driver-focused epicenter of Snapp as part of our Driver Engagement Team, where we’re on a mission to navigate beyond the horizon of traditional ride-hailing. Our primary objectives lie in revving up driver engagement, steering innovative loyalty programs, and delivering seamless CRM communications. We’re on the lookout for visionaries eager to shift gears and accelerate the impact of our initiatives with strategic flair and collaborative finesse. Join us to fuel a journey where every turn is geared towards empowering our drivers and enhancing their ride with Snapp.
About Role:
to implement and lead effective social media strategies that increase brand visibility, engage the community, drive growth, and support business goals through creative content, team collaboration, and data-driven decisions.
Responsibility:
- Enhanced Driver Brand Loyalty: Create an environment on social channels where drivers feel valued and part of a community, leading to increased driver retention.
- Acquisition Boost: Use social media as a tool to attract new drivers by showcasing the benefits and positive experiences of the existing driver community.
- Educational Content Delivery: Ensure that drivers are well-informed about new features, policies, best practices, and safety protocols through engaging and easy-to-digest content.
- Feedback Loop Creation: Establish a two-way communication channel where drivers can share feedback, informing company policies and feature updates.
- Community Building: Foster a sense of community among drivers by highlighting their stories, achievements, and contributions to the service.
- Crisis Management: Efficiently manage and respond to any service-related crises, using social platforms to disseminate information and mitigate issues among the driver base.
- Brand Advocacy: Encourage and cultivate brand advocates out of drivers, who will share their positive experiences and enhance the company’s reputation.
- Data-Informed Strategies: Utilize insights from social media analytics to understand driver concerns, preferences, and behavior, guiding more targeted and effective strategies.
These outcomes focus on creating a positive and informative social media presence that supports the drivers, enhances their engagement with the company, and improves their overall experience and satisfaction.
Requirement:
Requirement:
- Content Creation
- Community Management
- Data Analytics
- Leadership
- Communication
- Customer Service Orientation
- Crisis Management
- Technical Proficiency in social media
- Influencer Engagement
مهارتهای مورد نیاز
- Social Media
- تولید محتوا
- Social Media Management
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست