The goal is to gradually achieve superior engagement and intimacy with Snapp Drivers, Drivers Club awareness and making loyal drivers by strategically exploiting optimized communication guidelines through touchpoints.
Job summary:
We are looking for a driven Communication specialist to improve our communication performance and drivers’ satisfaction and loyalty.
Role and responsibilities:
Implement and execute communication plans through Drivers Club channels especially push notifications, NC and SMS to maximize the lifetime value of each Driver and achieve KPIs defined by the business.
Develop clear and consistent communications about Drivers Club contracts and promotions to engage drivers with communications that are relevant to their needs and life stage.
Analyze Drivers Club communication performance, reporting, and providing new solutions to improve.
Monitor the related activities in competing companies in all cities.
Collaborate with other departments (Business Development, Operations, etc.) to manage reputation, identify key players, and coordinate actions
Social media community management skills
Requirements
Knowledge of CRM and a good understanding of major marketing channels and SMS panels
Positive attitude, detail and customer-oriented with good multitasking and organizational ability
Strong organizational skills with an ability to multitask.
Able to take initiative, show a sense of urgency and willingness to learn.
English Fluency: Average
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معرفی شرکت
اسنپ محصولی ایرانی است که از تیمی خلاق، جوان و تحصیلکرده قدرت میگیرد و در تلاش است تا صنعت فناوری اطلاعات و ارتباطات را به زندگی روزمره جامعه پیوند بزند.
اهداف بزرگی در سر داریم و بلند پروازیم. قصد داریم اسنپ را به بهترین راهکار برای سفرهای درونشهری ایران تبدیل کنیم و در این راه به کمک افراد خلاق، سختکوش و بلندپرواز احتیاج داریم. اگر چنین خصوصیاتی دارید خوشحال میشویم که رزومه خود را برایمان ارسال کنید.