اسنپ پی | Snapp Pay

تاسیس در ۱۳۹۹ کامپیوتر، فناوری اطلاعات و اینترنت ۲۰۱ تا ۵۰۰ نفر snapppay.ir

استخدام Senior Merchant Support Specialist

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

About SnappPay
SnappPay is the first and leading BNPL provider in Iran, started in 2020. We are leveraging Financial Technologies to reshape Iranian’s experience of consumer credit. Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services, SnappPay’s mission is to bring financial freedom to all Iranian by providing them with better, smarter and more efficient solutions for payment and shopping.

About the Role

The mission of a Technical Merchant Support Specialist is to provide accurate and effective technical solutions for integration, transaction, and connectivity issues, ensuring stable system performance and a seamless technical experience for merchants.

Responsibilities

Handle and resolve merchants’ technical issues related to API integrations, payment gateways, and transactions
Analyze system logs and technical errors to identify root causes
Guide merchants and their technical teams through implementation, testing, and troubleshooting processes
Work closely with development, operations, and infrastructure teams to resolve complex technical issues
Track and manage technical tickets until full resolution in compliance with defined SLAs
Document recurring issues, common errors, and contribute to technical guides and documentation
Monitor service performance and report critical incidents
Contribute to technical process improvements and service stability
Maintain clear, professional communication with merchants with a solution-oriented approach

Requirements

Bachelor’s degree in Computer Engineering, Information Technology, Industrial Engineering, or related fields.
1–2 years of experience in technical support or troubleshooting for customers in payments, fintech, or online systems.
Familiarity with APIs, payment gateways, transactions, servers, and databases.
Strong problem-solving skills and ability to perform root cause analysis for technical issues.
Excellent communication skills and ability to explain technical issues in simple terms to non-technical merchants.
Experience documenting issues, actions taken, and solutions in ticketing and CRM systems.
Proficiency in monitoring, reporting, and log analysis tools.
High attention to detail, accountability, and ability to manage multiple technical cases simultaneously.
Team-oriented with the ability to collaborate effectively with development, operations, and infrastructure teams.
Understanding of information security and data confidentiality principles.
Proficiency in Microsoft Office, especially Excel, for data analysis and reporting.

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معرفی شرکت

اسنپ‌پی، اولین ارائه دهنده BNPL (الان بخر، بعدا پرداخت کن) در ایران با نام سرویس اعتباری است که ارائه این سرویس را با هدف ایجاد فراگیری مالی از سال ۹۹ آغاز کرد. این مدل یکی از جدیدترین شیوه‌های پرداخت در دنیاست که محبوبیت زیادی به خصوص بین نسل جوان دارد. ارائه این خدمت توسط اسنپ‌پی، نقطه عطفی در صنعت پرداخت و ارائه اعتبار خرد در ایران بود که با استقبال گسترده کاربران مواجه شد.