اسنپ پی | Snapp Pay

تاسیس در ۱۳۹۹ کامپیوتر، فناوری اطلاعات و اینترنت ۲۰۱ تا ۵۰۰ نفر snapppay.ir

استخدام Customer Service Manager

این آگهی منقضی شده است

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

About SnappPay:

SnappPay is the first and leading BNPL provider in Iran, started in 2020. We are leveraging Financial Technologies to reshape Iranian’s experience of consumer credit.
Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services, SnappPay’s mission is to bring financial freedom to all Iranian by providing them with better, smarter and more efficient solutions for payment and shopping.

Responsibilities:

Design and execute strategies to optimize customer service operations, resulting in improved customer satisfaction and retention.
Provide leadership and guidance to the customer service team, fostering a positive and collaborative work environment to drive individual and team success.
Monitor customer interactions to ensure they align with company policies and quality standards, addressing areas for improvement proactively.
Identify bottlenecks and implement process improvements to streamline customer service workflows and reduce resolution times.
Oversee the training and development of customer service representatives, equipping them with the skills and knowledge required for superior service delivery.
Regularly evaluate team performance through KPIs, generating reports and actionable insights to guide decision-making and optimize outcomes.
Partner with other departments, such as operations and sales, to ensure customer service objectives align with broader organizational goals.
Act as the point of contact for escalated customer concerns, ensuring timely and effective resolution while maintaining customer trust.
Advocate for the customer in all business decisions, ensuring a focus on building long-term relationships and loyalty.

Requirements:

Minimum of 4-6 years of experience in customer service or related fields, demonstrating expertise in team management and service delivery optimization.
Proven experience in designing and implementing effective training programs to enhance team skills and overall performance.
Demonstrated skill in analyzing existing processes, identifying inefficiencies, and implementing improvements to enhance productivity and service quality.
Expertise in tracking and evaluating call center performance metrics to ensure alignment with quality assurance goals and company objectives.
In-depth knowledge of customer service tools and software, such as CRM systems and call management platforms.

معرفی شرکت

اسنپ‌پی، اولین ارائه دهنده BNPL (الان بخر، بعدا پرداخت کن) در ایران با نام سرویس اعتباری است که ارائه این سرویس را با هدف ایجاد فراگیری مالی از سال ۹۹ آغاز کرد. این مدل یکی از جدیدترین شیوه‌های پرداخت در دنیاست که محبوبیت زیادی به خصوص بین نسل جوان دارد. ارائه این خدمت توسط اسنپ‌پی، نقطه عطفی در صنعت پرداخت و ارائه اعتبار خرد در ایران بود که با استقبال گسترده کاربران مواجه شد.