SnappPay is the first and leading BNPL provider in Iran, started in 2020. We are leveraging Financial Technologies to reshape Iranian’s experience of consumer credit. Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services. SnappPay’s mission is to bring financial freedom to all Iranians by providing them with better, smarter, and more efficient solutions for payment and shopping.
We are looking for a qualified HR Generalist to oversee all human resources operations and ensure they’re aligned with our business goals for our call center teams. You will be responsible for managing the full employee lifecycle, from hiring to retention, as well as resolving employee relations issues, providing HR guidance, and implementing HR strategies that support our call center performance and culture.
Responsibilities:
Recruitment for Call Centers Position based on requirements.
Developing and implementing performance management programs for the call center team
Conflict Management across Call Center Teams
Work closely with call center staff and management to improve work relationships, build morale and increase productivity and retention
Identify training needs for call center teams and individuals
Evaluate training programs and measure their effectiveness.
Requirements:
Proven work experience as an HR Business Partner, preferably in a call center or customer service environment
Full understanding of Recruitments process and Interview Methods and Performance Management
Analytical and goal oriented with strong knowledge of HR metrics
Familiar with Data analysis software such as excels and ATS
Full understanding of all HR functions and processes
Familiar with Call Centers' challenges and Solutions about theirs
Thorough knowledge of labor legislation and best practices for call center operations
معرفی شرکت
اسنپپی، اولین ارائه دهنده BNPL (الان بخر، بعدا پرداخت کن) در ایران با نام سرویس اعتباری است که ارائه این سرویس را با هدف ایجاد فراگیری مالی از سال ۹۹ آغاز کرد. این مدل یکی از جدیدترین شیوههای پرداخت در دنیاست که محبوبیت زیادی به خصوص بین نسل جوان دارد. ارائه این خدمت توسط اسنپپی، نقطه عطفی در صنعت پرداخت و ارائه اعتبار خرد در ایران بود که با استقبال گسترده کاربران مواجه شد.