آگهی‌های استخدامی

استخدام Technical Manager (آقا)

شبکه ویدئوکنفرانس ایران (شوکا) | Shooka
تهران، تهران

شرح موقعیت شغلی

Job Description

Technical Manager is responsible for service delivery, training, and support. He will be managing a team of 5 to 10 people and is accountable for meeting the SLA and customers’ satisfaction.

Supervisory Responsibilities:

● Help hire and trains the "support department" staff.

● Organize and oversee the schedules of IS department staff.

● Provide constructive and timely performance evaluations.

● Ensure proper execution of the workflow processes.

● Improve the workflow processes.

● Monitor the support team’s performance and makes sure every issue is resolved in time.

● Resolve escalated issues and communicates with other departments as needed.

● Manage installation and service delivery projects.

● Utilize the CRM and makes sure all customer support activities are recorded in the CRM.

● Record and mine customer support data and extracts meaningful reports according to the management needs.

● Attend meetings with customers.

● Prepare technical proposals and technical support content as needed.

Requirements

● At least seven years of experience in technical management.

● Practical knowledge in the field of computer networks (CCNA is a plus).

● Deep understanding of ITIL fundamentals (an ITIL Certificate is a plus).

● Hands-on experience in project management (Holding a Certificate is a plus).

مهارت‌های مورد نیاز

  • CCNA
  • ITIL
  • CRM

حداقل سابقه کار

  • بیش از شش سال

حقوق

  • حقوق از ۲۰,۰۰۰,۰۰۰ تومان

جنسیت

  • مرد

وضعیت نظام وظیفه

  • پایان خدمت

نوع همکاری:

تمام وقت

دسته‌بندی شغلی:

IT / DevOps / Server

تاریخ انتشار آگهی:

۱۴۰۲/۰۴/۲۴ (منقضی‌شده)

مشاغل مشابه

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