استخدام کارشناس Help Desk(آقا)
شرح موقعیت شغلی
Job Description
We are recruiting an IT Help Desk Expert to support company users with helpdesk issues
● Provide daily first-level User support.
● Escalate unfixed support requests to the appropriate second service level.
● Create new users, reset passwords, and edit user properties.
● Perform and oversee software and application development, installation, and upgrades.
● Manage the installation of PC desktops, laptops, printers, tablets, scanners, and other IT devices.
● Investigate, recommend and install enhancements and operating procedures that optimize network availability.
● PCs audit check and PCs systems and security monitoring.
● Contribute to any new IT projects.
● Manage incidents in the IT infrastructure area, and ensure that they are properly escalated.
Requirements
● Full knowledge of Microsoft Office, especially Visio.
● Fluent with system extractions and the development of Excel reports.
● Full knowledge of IT hardware.
● Ability to configure and resolve computer peripheral malfunction issues.
● Knowledge of network security systems.
● Ability to provide technical training to end-users.
● Bachelor's or Master's degree in IT-related fields.
● 2 years of experience in IT.
● Multi-task.
● Familiar with monitoring software like PRTG, Opmanager, Cacti, and Splunk,….
مهارتهای مورد نیاز
- Help Desk
- پشتیبانی فنی
- عیب یابی
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مرد
وضعیت نظام وظیفه
- مهم نیست