At Okala, we are changing the game in the Fast-Moving Consumer Goods (FMCG) sector, creating a new online grocery shopping experience for Iranians. Our Growth team collaborates to make it happen. We have an exciting opportunity for you to join us as a crucial part of our team as a Senior Business Analyst.
Responsibilities:
Structuring interaction with customers across different channels and platforms, managing their issues, and making sure they’re addressed promptly
Gathering and analyzing customer feedback by arranging surveys, and questionnaires and sourcing online reviews to identify opportunities for improvement
Providing reports, analytical data, and related solutions to other teams based on their issues and goals
Identifying and predicting trends in customer needs, requirements, preferences, and buying habits
Designing KPIs and monitoring them to track the effectiveness of solutions
Create reports and presentations to communicate critical metrics and insights to management effectively.
Generate management reports regularly to communicate performance against targets and strategic objectives.
Prepare weekly business review reports highlighting achievements, challenges, and actionable items.
Requirement:
+4 years of relevant work experience (experience in the E-Commerce industry is preferred)
Strong analytical and problem-solving skills
Strong skills in SQL and proficiency in Python.
Strong teamwork and communication skills
Benefits: Join our friendly and dynamic team and enjoy a range of perks, such as:
Weekly social events (Cinema Night and Mafia Night)
Professional development opportunities
Free breakfast every day
Birthday and anniversary gifts and surprises
Lunch and snack subsidies
Transportation budget
On-site medical care
Comprehensive health insurance
Parking space
Seasonal and special charges and discounts from Okala.
معرفی شرکت
اکالا به عنوان یکی از بزرگترین شرکتهای فروش آنلاین کالاهای تند مصرف در کشور، از ۱۳۹۶ فعالیتش را شروع کرد. از همان ابتدا هدف اکالا تسریع و تسهیل فروش آنلاین برای قشرهای مختلف هموطنان بوده و امروز موفق شدهایم نه تنها حیطه فعالیت ما در تمام سطح کل کشور گسترده کنیم بلکه با ارائه قیمتهای مناسب و رقابتی، حجم بزرگی از کاربران را جذب نماییم.