Our IT Services department strives for perfection when delivering support to our staff and clients. We have two main offices in Tehran and several branches in the entire country. We are currently looking for the right person to join our committed team and further contribute to providing a great service. If you have the desired skills and want to work in a fast-growing national company then this is the position for you.
Responsibilities and Duties:
Effectively, professionally, and respectfully provides support for all the services offered by the IT service department to end-users.
Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job and also other informative work logs.
Engages in research and in-depth troubleshooting to resolve technical issues.
Elevates complex and/or high priority problems to the appropriate support groups for resolution.
Works on ServiceDesk related projects as assigned by the team leader or manager.
Serves as a hardware technician who installs, repairs, troubleshoots, modifies computer systems, and related hardware to meet the needs of customers.
Responsible for all IT related equipment set up for meetings/presentations.
Job Specifications:
Education: BS/MS degree in Computer Science, Software Engineering, Information Technology or related field and/ or equivalent combination of education, training, and experience.
Experience: 3 years of experience in similar roles and responsibilities.
Knowledge & Skills:
Comprehensive knowledge of and experience on Microsoft Windows operating systems, Microsoft Office, general computer applications, and security solutions.
Comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
Basic knowledge of network devices, servers, and services such as Microsoft Active Directory, DNS, DHCP, Microsoft Exchange, file and print server
Working knowledge of desktop and laptop computers hardware.
Working knowledge of typical office equipment such as IP Phone, printer, copier, and fax machine, etc.
Familiarity with ITIL framework
Behavioral qualities:
Customer service orientation
Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations
Ability to manage multiple priorities
Must be self-motivated and dedicated to continual personal and professional improvement
Ability to work extended hours during tax season or when required to complete projects
Ideal Age: 25 - 30
معرفی شرکت
مفید به عنوان اولین مجموعه خدمات بازار سرمایه و بزرگترین کارگزاری بورس در ایران همواره به دنبال نیرویهای خلاق و مسئولیتپذیر است. اگر علاقهمند به فعالیت در محیطی مدرن با فضایی صمیمی در حین حال حرفهای هستید، مفید محل کاری ایدهآل برای شما خواهد بود.
مهارتهای مورد نیاز
Microsoft Office Microsoft Active DirectoryDNSعیب یابی سخت افزارService Desk