Responsibilities and Duties: - Effectively, professionally, and respectfully provides support for all the services offered by IT service department to end users. - Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job and also other informative work logs. - Engages in research and in-depth troubleshooting to resolve technical issues. - Elevates complex and/or high priority problems to the appropriate support groups for resolution. - Works on ServiceDesk related projects as assigned by team leader or manager. - Serves as a hardware technician who installs, repairs, troubleshoots, modifies computer systems and related hardware to meet the needs of customers. - Responsible for all IT related equipment set up for meetings/presentations Knowledge & Skills: - Comprehensive knowledge of and experience on Microsoft Windows operating systems, Microsoft Office, general computer applications, and security solutions. - Comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support. - Basic knowledge of network devices, servers and services such as Microsoft Active Directory, DNS, DHCP, Microsoft Exchange, file and print server. - Working knowledge of desktop and laptop computers hardware. - Working knowledge of typical office equipment such as IP Phone, printer, copier, and fax machine, etc. - Familiarity with ITIL framework Behavioral qualities: - Customer service orientatio Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations - Ability to manage multiple priorities - Must be self-motivated and dedicated to continual personal and professional improvement - Ability to work extended hours during tax season or when required to complete projects
مفید به عنوان اولین مجموعه خدمات بازار سرمایه و بزرگترین کارگزاری بورس در ایران همواره به دنبال نیرویهای خلاق و مسئولیتپذیر است. اگر علاقهمند به فعالیت در محیطی مدرن با فضایی صمیمی در حین حال حرفهای هستید، مفید محل کاری ایدهآل برای شما خواهد بود.
مهارتهای مورد نیاز
DNSService DeskMicrosoft Office Microsoft Active Directory