میاره | Miare

کامپیوتر، فناوری اطلاعات و اینترنت ۵۱ تا ۲۰۰ نفر miare.ir

استخدام Call Center Manager

این آگهی منقضی شده است

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

بیش از شش سال
حقوق

توافقی

شرح موقعیت شغلی

We are seeking a highly skilled Call Center Operations Manager with experience working in a tech startup to oversee our customer support team. The ideal candidate will have excellent product insight and will be responsible for integrating all product features into the call center workflows. The candidate will also be responsible for managing the customer support team and providing guidance and support to team members. Additionally, the candidate should have experience managing a budget and be comfortable working in a fast-paced startup environment.

Responsibilities:

Work closely with the tech and product teams to implement all product features into the call center workflows
Monitor and evaluate call center performance to ensure that service level objectives are met
Manage the day-to-day operations of the call center to ensure the highest level of customer satisfaction
Identify areas for improvement and implement process changes to increase the efficiency and effectiveness of the call center
Hire, train, and manage a team of call center specialists
Work closely with the product development team to provide feedback and suggestions for product improvements.
Develop and maintain call center policies and procedures to ensure compliance with company standards.
Manage the call center budget to ensure the efficient use of resources and to reach targets.

Requirements

Bachelor's degree in business, management, or a related field.
5+ years of experience in call center operations, with at least 2 years in a supervisory or managerial role.
Experience with call center software, CRM systems, and other support technologies.
Strong analytical and data-driven decision-making skills.
Excellent communication, problem-solving, and customer service skills.
Experience working in a tech startup environment.
Ability to work well under pressure and handle multiple tasks simultaneously.
Flexibility to work non-traditional hours as needed.

If you are a motivated and experienced Call Center Operations Manager, we encourage you to apply to join our team at Miare.

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