استخدام Call Center Manager

شرح موقعیت شغلی

• Develop objectives for the call center’s day-to-day activities
• Conduct effective resource planning to maximize the productivity of resources
• Assume responsibility of budgeting and tracking expenses
• Hire, coach and provide training to personnel to maintain high customer service standards
• Evaluate performance with key metrics
• Prepare reports for different departments or upper management
• Preparing reports and analyzing call center data to improve processes.

• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills..
• Knowledge of performance evaluation and customer service metrics.
• Strong coaching and leadership skills, ability to motivate employees.
• Decisiveness and attention to detail.

مهارت‌های مورد نیاز

• ارتباط با مشتری
• call center
• مرکز تماس

حداقل سابقه کار

• سه تا شش سال

جنسیت

• مهم نیست

وضعیت نظام وظیفه

• مهم‌ نیست

مشاهده آگهی‌های استخدام مشابه