استخدام (Technical Operation) TechOps Specialist

شرح موقعیت شغلی

• Monitoring SLA, OLA and growth metrics
• Defining service levels with service providers and merchants and make sure to receive related reports in defined intervals.
• Planning to improve service qualities
• Assessing customer support needs
• Defining and deploying pre-requisites tools, infrastructures, process and etc. to improve all operation process and activities.
• Logging and resolving customer issues.
• Redirecting problems to appropriate teams. (Product team, Infrastructure or service provider)
• Diagnosing and troubleshooting software and mobile apps or other Digipay products.
• Respond to internal stockholder’s inquiries and assist in troubleshooting and resolving challenges
• Actively update, maintain and monitor all aspects of products
• Attend in-person meetings with related stockholders to analyze, troubleshoot and diagnose product problems
• Bachelor’s degree in computer science or information technology.
• Experience in documenting processes and monitoring performance metrics.
• Ability to work with data and analyze it to create reports
• Availability for Monitoring Systems
• In-depth knowledge of Structured Query Language 
• Knowledge of the relational and no-SQL Databases
• Knowledge of systematic planning practices and service quality evaluation
• Ability to prioritize and manage several milestones and projects efficiently
• Familiar with Financial concepts
• Familiar with payment Industry (Shaparak, Shetab Processes)
• In-depth knowledge of software and micro services
• Previous work experience as a technical support engineer
• Professional written and interpersonal skills
• Strong analytical and problem-solving skills.

مهارت‌های مورد نیاز

• Databases
• No-SQL Databases

حداقل سابقه کار

• سه تا شش سال

جنسیت

• مهم نیست

وضعیت نظام وظیفه

• مهم‌ نیست

مشاهده آگهی‌های استخدام مشابه