Monitor the performance and capability of computer systems using diversified tools.
Figure out the malfunctioning of hardware, software, and environmental alerts.
NOC Engineers does the root cause analysis (RCA) when a problem is recognized.
Troubleshoot Problems: Work to triage or troubleshoot the issues, within their defined areas. NOCs generally have standard operating procedures (SOP) that the NOC engineer will closely follow. This may include coordinating with Developers, DevOps, SecOps, or other IT teams for a holistic solution.
Tracking Issues: In response to incidents, the NOC engineer should carefully track and document all defects and resolutions in detail. This helps in increasing the expert base of NOC and helps in the maintenance of the system's health record.
Report Incidents: When the technical issues are complicated which needs immediate response or troubleshooting, NOC engineers must escalate the matter to management as per their SOP (Standard Operation Procedure). If need be, they can include the other IT resources and teams for a faster resolution after obtaining the proper approvals.
Requirements:
1 to 3 years of education or related work experience
Work in a 24/7 environment with the ability to work second/third shifts, weekends, and holidays.
Acceptable level of knowledge about Networking, Operating systems (especially Linux)
Any IT certification is a plus (LPIC - CCNA)
Ability to communicate with all levels
Ability to handle and prioritize outage and network issues efficiently and effectively
Ability to perform and communicate well in high-pressure situations
Ability to document and articulate technical recommendations to a variety of audiences and skill levels
A basic understanding of ITIL
Strong teamwork, interpersonal skill and interested in knowledge upgrading
معرفی شرکت
ما در دیجیکالا به عنوان شرکتی که در حوزه تجارت الکترونیک فعالیت میکنه، به دنبال تحقق رویای «لبخندی برای همه ایران» هستیم. در همین راستا، با بهرهگیری از فناوریهای روز دنیا و توسعه مداوم سرویسهای مبتنی بر تکنولوژی، ارزشهای خودمون رو در مشتریمحوری، اشتیاق برای تعالی، کارگروهی و نتیجهگرایی دنبال میکنیم.
در گروه دیجیکالا امکانی فراهم شده تا ما با افراد با تخصصهای متنوع در یک مجموعه فعالیت کنیم. علاوه بر این، با توجه به سرعت رشد بالا در دیجیکالا، امکان رشد و توسعه رو در مواجهه با چالشها و استفاده از برنامههای توسعه و آموزش متنوع داریم.