Define and execute the roadmap of Seller and Supply Chain Solutions by working closely with Retail Operations and Product/Tech teams.
Identify operational weaknesses and gaps by regularly deep diving into all aspects of Marketplace and Retail data.
Create & Optimize Processes by understanding the current processes, opportunities for increased efficiency, and areas where we can optimize processes.
Build and develop strong relationships with cross-functional leaders in order to successfully drive long-term growth and efficiency and to establish and monitor progress against key performance indicators.
Define, lead, and operationalize the short-term and long-term strategy for the Commercial Operations Team.
Set the cultural tone of the team and develop a strong culture of continuous improvement to consistently raise the bar of execution.
Plan and execute tools and processes to manage pricing control, inventory replenishments, and reimbursement management.
Standardizing retail operational systems, businesses processes, and reporting processes. Identifying opportunities and gaps to improve the quality and efficiency of the operational teams' work through automation.
Own the rollout of the new tools and systems through developing SOPs, requesting training materials, reporting and tracking.
Monitor and drive initiatives to improve overall seller operational performance in alignment with Digikala targets while ensuring the highest level of customer and seller experience.
Identifying opportunities and gaps to improve the quality and efficiency of the operational teams and work through standardization and automation.
Leading, coaching and managing Operations Excellence team and Seller Performance team. (Operations Excellence: point of contact for biggest sellers regarding improvement of operational performance. Seller performance: in charge of monitoring and analyzing the operational performance of sellers)
Monitoring and managing overall supplier and sellers’ operational performance in alignment with Digikala targets.
Driving Strategic initiative to improve Digikala supplier and Sellers performance and support assortment growth.
Supporting the team on Visiting/contacting sellers and actively analyzing operational issues and root causes at Digikala 3rd party sellers.
Monitoring and reviewing the success of implementations on a continuous basis and leading process optimization.
Execute on-request tasks from the manager.
Job Requirements
Bachelor’s Degree in Business or any other related field
Excellent negotiation skills
Ability to prioritize and handle multiple priorities in a fast-paced and changing work environment
Vision to understand seller needs and translate them into practical solutions
Disciplined time management and ability to work under pressure
Must be a self-motivated learner
Exceptional software skills and knowledge of MS Office (Word, Excel, Outlook, and PowerPoint)
strong communication skills - verbal and written in Persian and English
Problem analysis and problem-solving
معرفی شرکت
ما در دیجیکالا به عنوان شرکتی که در حوزه تجارت الکترونیک فعالیت میکنه، به دنبال تحقق رویای «لبخندی برای همه ایران» هستیم. در همین راستا، با بهرهگیری از فناوریهای روز دنیا و توسعه مداوم سرویسهای مبتنی بر تکنولوژی، ارزشهای خودمون رو در مشتریمحوری، اشتیاق برای تعالی، کارگروهی و نتیجهگرایی دنبال میکنیم.
در گروه دیجیکالا امکانی فراهم شده تا ما با افراد با تخصصهای متنوع در یک مجموعه فعالیت کنیم. علاوه بر این، با توجه به سرعت رشد بالا در دیجیکالا، امکان رشد و توسعه رو در مواجهه با چالشها و استفاده از برنامههای توسعه و آموزش متنوع داریم.