استخدام کارشناس پشتیبانی عملیات
شرح موقعیت شغلی
Responsibilities:
- Provide different types of report (e.g. Feedback Report, Growth metrics report, service quality report (SLA & OLA) and Descriptive statistics)
- Answering all user’s complains and questions Such as: transactional, technical, marketing and business questions
- Provide internal customer support in case of queries about live environment
- Answering merchant questions such as : Refund, purchase, FATA cases, Wallet cases, Credit cases and… Answering user’s calls and in App and App Market Feedbacks
- Follow up all Users’ and merchants’ Issues including Incidents (Internal ones and service provider)
Requirements:
- Available to work in shift and on call in urgent situation
- Ability to run simple & routine queries
- Fluent in Ms. Office specially in Excel and writing related formulas
- Related Experience in Customer Relation and CRM system
- Fluent in reporting & Statistics concepts
- Familiar with Financial concepts
- Familiar with payment Industry (Shaparak, Shetab Processes)
Digipay-Digikala Group
Noavaran Pardakht Majazi Iranian Co. under the brand of Digipay, part of Digikala Group, started its activities in payment ecosystem with a goal to enhance the quality of customers experience in online payment. We plan to build the most popular payment products to offer easiest and secure by practice e-payment experience for individuals and businesses alike in Iran. As people in Digipay are the most important assets, we rely on passionate, innovative, skillful human capitals to deploy the world class best practices in Digipay to lead payment ecosystem.
مهارتهای مورد نیاز
- پشتیبانی
- پاسخگویی به مشتریان
- SLA
- امورمشتریان
- Microsoft Excel
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت دائم پایان خدمت