Job description: Operational excellence is the capability of an enterprise to deliver products or services to its customers in the most cost-effective manner possible while still ensuring the high quality of its products, service and support. This role will provide coordination and functional direction to drive and sustain focused improvements in operational performance of Marketplace Key Account sellers.
Monitor & report on key metrics.
Reviewing new procedures/controls and appraising the efficiency and effectiveness of operations, and working with the Department Managers and Supervisors to resolve any issues that might arise during implementation phases.
Provide solution through problem solving activities to address ongoing barriers to delivery.
Identifies capability gaps and prioritize activities to address these gaps.
Implementing tactical strategies to achieve the desired target.
Working with necessary PIC and departments to identify, address, and eliminate process related obstacles.
Examining and evaluating the areas after improvements are implemented.
Other duties as identified by the OPEX senior supervisor to further the big seller’s performance improvement.
Job requirements:
Ideally previous experience in Operations, OPEX, e-commerce, Logistics or supply chain
Ability to define problem areas, collect data, establish facts, and draw valid conclusions
Ability to gather & analyze data, create relevant reports, write general business correspondences
Ability to recognize conflict and take appropriate action within scope of the role
Strong capability with personal computer applications(Excel, Outlook, Word, PowerPoint & Visio)
Ability to prioritize and handle multiple priorities in a fast
Paced and changing work environment
Must be a self-motivated learner
Knowledge of basic Lean concepts and continuous improvement based tools and techniques is an advantage
معرفی شرکت
ما در دیجیکالا به عنوان شرکتی که در حوزه تجارت الکترونیک فعالیت میکنه، به دنبال تحقق رویای «لبخندی برای همه ایران» هستیم. در همین راستا، با بهرهگیری از فناوریهای روز دنیا و توسعه مداوم سرویسهای مبتنی بر تکنولوژی، ارزشهای خودمون رو در مشتریمحوری، اشتیاق برای تعالی، کارگروهی و نتیجهگرایی دنبال میکنیم.
در گروه دیجیکالا امکانی فراهم شده تا ما با افراد با تخصصهای متنوع در یک مجموعه فعالیت کنیم. علاوه بر این، با توجه به سرعت رشد بالا در دیجیکالا، امکان رشد و توسعه رو در مواجهه با چالشها و استفاده از برنامههای توسعه و آموزش متنوع داریم.
مهارتهای مورد نیاز
Data Analysisتدوین استراتژیOperations ManagementecommerceBusiness Development