استخدام Senior Technical Support Technician (DigiExpress)
این آگهی منقضی
شده است
دستهبندی شغلی
IT / DevOps / Server
موقعیت مکانی
تهران
، تهران
نوع همکاری
تمام وقت
حداقل سابقه کار
سه تا شش سال
حقوق
توافقی
شرح موقعیت شغلی
Job Description:
Responding promptly and professionally to customer inquiries via various communication channels.
Diagnosing and troubleshooting technical issues related to hardware, software, and network systems.
Providing step-by-step guidance to customers in resolving technical problems.
Collaborating with senior technicians and relevant departments to escalate complex issues.
Installing, configuring, and maintaining software, hardware, and operating systems.
Offering remote support to customers during setup, installation, and configuration processes.
Documenting customer interactions, including issues and solutions, accurately.
Contributing to the creation and maintenance of a knowledge base for common issues.
Sharing knowledge and collaborating with colleagues to improve overall team performance.
Communicating customer feedback and suggesting improvements to internal teams.
Qualification:
An Associate’s degree or higher in Information Technology, Computer Science, or related field (preferred).
Proven experience as a Technical Support Technician or Helpdesk role.
Proficiency in operating systems (Windows, macOS, Linux) and software applications.
Basic understanding of networking concepts, protocols, and troubleshooting.
Familiarity with hardware components and peripherals.
Exceptional verbal and written communication skills for effective customer interaction.
Strong analytical abilities to diagnose and systematically address technical problems.
Customer-centric approach with patience and empathy for various customer backgrounds.
Efficient time management skills for multitasking and prioritizing tasks.
Flexibility to adapt to changing schedules and work collaboratively within a team.
Certifications such as CompTIA A+, Network+ or Microsoft Certified Professional (MCP), and Cisco CCNA are advantageous.
معرفی شرکت
ما در دیجیکالا به عنوان شرکتی که در حوزه تجارت الکترونیک فعالیت میکنه، به دنبال تحقق رویای «لبخندی برای همه ایران» هستیم. در همین راستا، با بهرهگیری از فناوریهای روز دنیا و توسعه مداوم سرویسهای مبتنی بر تکنولوژی، ارزشهای خودمون رو در مشتریمحوری، اشتیاق برای تعالی، کارگروهی و نتیجهگرایی دنبال میکنیم.
در گروه دیجیکالا امکانی فراهم شده تا ما با افراد با تخصصهای متنوع در یک مجموعه فعالیت کنیم. علاوه بر این، با توجه به سرعت رشد بالا در دیجیکالا، امکان رشد و توسعه رو در مواجهه با چالشها و استفاده از برنامههای توسعه و آموزش متنوع داریم.