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VoIP Engineer
Creating a suitable and excellent way of communication for our customers requires knowledge and a whole lot of ideas and innovation. We in the unified communication team are looking for a creative and professional person to be with us in this way. The UC team provides a set of solutions for customer communication. Building customer call center explanations, and phone calls and automating them is a portion of this team's assignment. If you are a professional in the field of vape and want to experience working on a large scale, we are waiting.
Responsibilities:
- Designing and implementing VoIP solutions for teams and groups
- Managing the changes and recording the events
- Monitoring, T-Shooting and solving technical issues
- Collaborating with teams to find solutions
- Working in a team on shared projects
- Sharing knowledge with colleagues
- Providing documentation, guidance and reports
Requirements:
- Bachelor's degree in a related field or equivalent work experience
- Two years of experience in IP telephony systems
- Proven experience working with Cisco Unified Communications Manager (UCM) and VoIP technologies
- Strong understanding of SIP, RTP, and other VoIP protocols
- Familiarity with networking concepts and protocols
- Excellent troubleshooting and problem-solving skills
- Effective communication skills and ability to work collaboratively in a team environment
- Participate in 24/7 support and on-call rotation, including incident management duties
Good to have:
- Cisco Certified Network Associate (CCNA) or equivalent certification
- Experience with Linux
- Familiar with Python or scripting language
ما در دیجیکالا به عنوان شرکتی که در حوزه تجارت الکترونیک فعالیت میکنه، به دنبال تحقق رویای «لبخندی برای همه ایران» هستیم. در همین راستا، با بهرهگیری از فناوریهای روز دنیا و توسعه مداوم سرویسهای مبتنی بر تکنولوژی، ارزشهای خودمون رو در مشتریمحوری، اشتیاق برای تعالی، کارگروهی و نتیجهگرایی دنبال میکنیم.
در گروه دیجیکالا امکانی فراهم شده تا ما با افراد با تخصصهای متنوع در یک مجموعه فعالیت کنیم. علاوه بر این، با توجه به سرعت رشد بالا در دیجیکالا، امکان رشد و توسعه رو در مواجهه با چالشها و استفاده از برنامههای توسعه و آموزش متنوع داریم.