این آگهی منقضی
شده است
Digi Express is a forward-thinking logistic company dedicated to pushing the boundaries of technology. We are seeking a talented and experienced Performance Monitoring Specialist to work in our dynamic team.
Responsibilities
- Service Performance Analysis
Collect, analyze, and interpret service performance data to identify trends, gaps, and opportunities for improvement. - Data-Driven Decision Making
Use data analysis to recommend actionable solutions for improving service delivery and meeting SLA targets. - Reporting and Visualization
Prepare comprehensive reports and dashboards using data visualization tools to communicate service performance metrics clearly to stakeholders. - Issue Resolution
Investigate service delivery issues using root cause analysis techniques and take corrective actions to maintain service quality and efficiency. - Continuous Improvement
Drive initiatives to improve service delivery processes, focusing on efficiency, customer satisfaction, using data to measure the effectiveness of improvements. - Collaboration and Communication
Work closely with internal stakeholders to ensure a shared understanding of service standards, expectations, and data-driven insights.
Required Skills and Qualifications
- Data Analysis Skills
Proficiency in analyzing large datasets, interpreting results, and generating insights to improve service levels. - Technical Proficiency
Experience with data analysis tools such as Microsoft Excel, SQL, Power BI, or other business intelligence software. - Knowledge of KPIs
Familiarity with service level, key performance indicators (KPIs), and service delivery principles. - Organizational Skills
Strong time management, communication, and teamwork skills. - Problem-Solving
Ability to identify issues, analyze root causes, and implement effective data-driven solutions. - Attention to Detail
Detail-oriented approach to maintaining high service standards and compliance.
Preferred Skills and Qualifications
- Educational Background
Bachelor’s or Master’s degree in Business Administration, Industrial Engineering, Data Science, or related fields. - Experience
Two or more years of experience in service level, operations, or data analysis roles. - Advanced Analytics
Familiarity with predictive analytics, statistical modeling, and visualization tools (e.g., Python, R) is a plus.
دیجیاکسپرس به عنوان یک شرکت در حال رشد از گروه دیجیکالا، فضای مناسبی را برای افراد سختکوش، خلاق و نوآور فراهم کرده است. این فضا اجازه میدهد هممسیران ما که اغلب میل به یادگیری بالا و توانایی انطباق سریع با نیازهای گسترده و متنوع صنعت لجستیک را دارند، در کنار هم رشد کنند.
ما در دیجیاکسپرس همواره با چالشها، پروژهها و مسئلههای فنی مواجه هستیم که با همراهی متخصصان و افراد با تجربه حوزه لجستیک و ارائه راهکارهای تکنولوژیمحور حل میشوند. علاوه بر این، در فضای پویای دیجیاکسپرس تنوع گستردهای از همکاران در کنار هم به خلق ارزش، تاثیرگذاری و رشد تجارت الکترونیک کمک میکنند.
ما همواره برای متصل کردن نقاط مختلف ایران به هم، نیازمند هممسیرهایی توانمند و با استعداد هستیم که با نوآوری و خلاقیت، منبع الهام و رشد پایدار دیجیاکسپرس باشند.