Balad is growing in an exponential rate and we aim to hire a motivated and energetic Customer Care Specialist. In this role you will interact with our customers and support them proactively with any issues they encounter and ensure their needs and concerns are addressed. Additionally you will contribute to the positive image and brand of our company.
So If you are an enthusiastic and driven individual with a problem solving mindset who is interested in a rewarding career in customer care, join our team!
Responsibilities include, but are not restricted to:
Handling users’ daily concerns and problems and devoting all of your effort to help them timely and accurately.
Responding to the daily emails, comments and chats received from the users in an effective and efficient manner
Continuous update of canned responses, tags, etc.
Gathering reports of users’ problems and escalating them to the technical teams
Updating bugs and issues as well as tracking tags in the customer service database
Requirements
Excellent (verbal and writing) communication skills in persian
Detail-oriented and strategic thinker
Outstanding customer service skills
Strong problem-solving skills
Ability to work in a fast-paced environment
Team-oriented as well as being self-sufficient who takes initiatives
Availability to work occasionally at nights, holidays and weekends
Self-motivated, passionate and hardworking
Flexible and open to work in an email support field
Familiar with web environment (online web applications and tools)
Relevant CRM and User Research work experiences is a plus
Benefits
Benefits of remote work except meetings
Talented colleagues and interesting work environment
Supplementary health insurance
Loans to employees
Various on-site entertainments
معرفی شرکت
نقشه و مسیریاب بلد، با تیمی جوان، پیشرو و خلاق به دنبال خلق محصولی است که زندگی شهری را برای شهروندان به تجربه بهتری تبدیل کند. در بلد، با مسائلی روبرو هستیم که بیش از یک جواب دارند و به دنبال همتیمیهای جستوجوگر وخوشایده هستیم.
ما در بلد به دنبال همتیمیهایی هستیم که با ایدههای نو، مدل فکری متفاوت، جسارت و نگاه دقیق به نیازهای محصول راهحلهای جدیدی خلق کنند. اگر حضور در تیمی با چالشهای جذاب و موضوعات به روز برای شما جالب است رزومه خود را برای ما ارسال کنید.
مهارتهای مورد نیاز
ارتباط با مشتریان و پشتیبانیپشتیبانی مشتریCustomer Care