استخدام IT Operation Center (ITOC) Engineer

·   Serve as single point of contact (SPOC) in an Enterprise fast paced ITS Environment
·   Proactively response to Infrastructure and IT Services abnormalities by performing specific procedures through Monitoring platforms and other defined Communication channels
·   Effectively escalate Service Impacting issues to the correct teams, and collaborate to ensure the issue is resolved as soon as possible
·   Active listening to raised issues and provide effective response while maintaining full alignment with Policy, Procedures and Practices
·   Provide regular and Ad Hoc analytical reports
·  Track and response customer incidents and requests
·   Complete tickets for ITS Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out.
·  End to end tracking of all service Impacting issues as well as requests to ensure agreed value has been delivered to Business
·   Familiar with Microsoft Services, MS Certificate is a plus
·  Familiar with TCP/IP concepts, Network+ Certificate is a plus
·  Familiar with ITSM frameworks and Best Practices, ITIL Certificate is a plus
·  Familiar with IT Infrastructure/Services Monitoring Platforms
·  Excellent verbal and written communication skills
·  Self-Motivated to grow in a high-tech environment
·  Ability to communicate technical information
·   Strong team collaboration skills
·  Residence in Tehran City (Tehran South or West area is preferred)