Alibaba is looking for a Help Desk to help us improve and expand our rapidly-growing products.
In Alibaba, we believe we can influence the workplace culture of Iran by promoting Integrity, Authenticity, Commitment to something beyond ourselves, and Respectful dialogue, and you can be a part of this building procedure.
Job Description
Install, modify, and repair computer hardware and software.
Diagnose and resolve technical hardware and software issues.
Maintain daily performance of computer systems.
Resolve technical problems with Local Area Networks (LAN).
Install computer peripherals for users.
Stay current with system information, changes, and updates.
Prepare activity reports.
Schedule Preventive Maintenance on Hardware.
Review Event Viewer on Servers to solve the issues.
Document network supports activities and prepares related reports.
Hands-on Customer Support software (Ticketing System).
Respond to user inquiries regarding computer software or hardware.
Follow up with customers to ensure the issue has been resolved.
Troubleshooting computers and peripheral devices (such as printers, scanners)
Familiar with retail Computer/Network purchasing.
Requirements
University degree in Computer Software or Hardware.
Minimum 3 years similar experience in IT help desk, service desk, and technical support.
Excellent teamwork skills.
Familiar with Windows, Linux & Mac OS.
Interested in new Technology & Research on IT Science.
Accountable and Trustworthy.
Familiar with VoIP, Videoconferencing, and Wireless communications.
Experienced with Passive Network.
Experienced with Microsoft Office 2010,2013,2016,2019.
Administration & Maintenance of Desktop's (Win7, Win10).
Familiar with Virtualization Technology (VMware).
Familiar with passive and network setup.
معرفی شرکت
شرکت سفرهای علیبابا، یک جمع بزرگ بیش از 800 نفری از افرادی حرفهای و تاثیرگذار است که در جایگاه رهبر بازار گردشگری ایران، با ارائه همه خدمات سفر بهشکل آنلاین، همسفر مسافران میشود. تلاش همه علیباباییها این است که با توانمندسازی جامعه، دسترسی به تجربه شایسته سفر را برای همه ممکن کنند. اینجا هر روز برای ما «روز اول» است و فرصتی برای رشد و یادگیری. در واقع هیچ سقف و محدودیتی برای خودمان قائل نیستیم و علیبابا را یک کوه بدون قله میبینیم.