استخدام (Help Desk Support(Level1

We are looking for a competent Help Desk Support technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Support desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities
• Serve as the first point of contact for customers seeking technical assistance over the ticketing system
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Requirements
• Proven experience as a help desk technician or other customer support role would be an advantage
• Tech savvy with working knowledge Windows, Linux, databases and remote control
• Good understanding of virtual machines computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field would be an advantage

Why should you apply?
- Competitive salary.
- Remote working opportunities.
- Flexible working hours.
- Career/Knowledge advancement opportunities.
- Relaxing, friendly environment

How to apply for this position:
To apply for this opportunity, please send your resume.

Tehran Office Address: Movahed Danesh St., Aqdasiyeh, Tehran, Iran