ابرناک | AbrNOC

تاسیس در ۱۳۹۹ کامپیوتر، فناوری اطلاعات و اینترنت ۱۱ تا ۵۰ نفر abrnoc.com

استخدام Customer Satisfaction Manager

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

Join abrNOC — The Playground Where AI Builds the Cloud
We're not just hosting servers; we're teaching them to think. abrNOC powers global innovation with ultra-fast cloud infrastructure and new AI-native tools used by thousands worldwide. If you love experimenting, building smarter systems, and seeing ideas come alive, come help us invent the future of cloud computing powered by AI.

Job Title: Customer Satisfaction Manager
Subtitle: Customer Insight Architect
You’re not a traditional “customer service manager”; you’re a system thinker for human experience. You see customers as signals, patterns, and stories, not tickets. You work with data, feedback, and AI as your co-pilot to turn messy human input into scalable improvements. You get excited when insights turn into action and satisfaction turns into loyalty.

What You’ll Do

Design and own end-to-end customer satisfaction frameworks across abrNOC products and services
Build and manage feedback systems (CSAT, NPS, CES, surveys, behavioral signals)
Translate customer data into clear insights, priorities, and improvement plans
Use AI, analytics tools, and CRM platforms to identify trends, pain points, and opportunities
Prototype, test, and improve customer experience processes continuously
Collaborate with Product, Cloud Infrastructure, AI, Sales, and Support teams to embed the customer voice
Optimize for clarity, scalability, and long-term customer trust

Who You Are

Curious, analytical, and allergic to surface-level answers
Comfortable working at the intersection of humans, systems, and data
Clear communicator who can turn complexity into shared understanding
Understand trade-offs: speed vs. quality, automation vs. human touch
Prefer shipping meaningful improvements today over waiting for perfect systems tomorrow

Bonus Points

Built or owned a customer feedback or experience system end-to-end
Experience in cloud services, SaaS, AI platforms, or tech-driven environments
Comfortable using AI tools, dashboards, or analytics frameworks to drive decisions
Background in CX, service design, operations, or data-informed roles
Why Join Us
Competitive salary and benefits package
Flexible working hours
Career and learning growth opportunities
Hybrid or remote flexibility
Access to advanced AI tools, cloud platforms, and learning resources
Creative, collaborative, and tech-driven environment
Laptop and all needed equipment provided
Relax zones and a game room to unwind

Work Location & Schedule

Type: Full-time, Onsite
Work Hours: Sunday to Thursday, 8 AM–5 PM (with 2 hours flexibility)
Location: Fatemi St., Jahad Square, Tehran, Iran
Remote Day: Tuesday

Passionate about customer experience at scale? Join abrNOC to shape how humans experience AI-powered cloud infrastructure and make systems that actually listen.

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معرفی شرکت

ابرناک جایی است که رویاهای ابری شکل می‌گیرند و با هوش مصنوعی جان می‌گیرند.
ما با ۸ سال تجربه در فضای بین‌الملل، در بهار ۱۳۹۹ قدم به ایران گذاشتیم تا بدون سقف و مرز، نرم‌افزارهایی بسازیم که از دل خلاقیت زاده شده‌اند و در مقیاس جهانی می‌درخشند.
اینجا خبری از چارچوب‌های خشک نیست؛ ما به دنبال بهترین نسخه‌ی خودمان هستیم — هر روز، هر لحظه.
اگر به خلاقیت باور دارید، اگر انرژی ساختن در رگ‌هایتان جاری است و اگر می‌خواهید اثری واقعی خلق کنید، جای شما در ابرناک خالیست.
بیایید با هم دنیای فردا را بسازیم.