ابرناک | AbrNOC

تاسیس در ۱۳۹۹ کامپیوتر، فناوری اطلاعات و اینترنت ۱۱ تا ۵۰ نفر abrnoc.com

استخدام Technical Support Engineer (Level 2)

این آگهی منقضی شده است

دسته‌بندی شغلی

وب،‌ برنامه‌نویسی و نرم‌افزار
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

Join abrNOC — The Playground Where AI Builds the Cloud.We're not just hosting servers; we're teaching them to think. abrNOC powers global innovation with ultra-fast cloud infrastructure and new AI-native tools used by thousands worldwide. If you love experimenting, building smarter systems, and seeing ideas come alive, come help us invent the future of cloud computing powered by AI.
Job Title: Technical Support Engineer (Level 2)
This is a technical support role focused on direct client communication. You’ll be responsible for handling more complex tickets escalated from Tier 1, such as advanced troubleshooting and in-depth investigations.However, not all tickets will be Tier 2-level — at times, you’ll also resolve Tier 1-type requests based on workload, priority, or customer needs. Flexibility and a willingness to support wherever needed are key.
Key Responsibilities

Take ownership of Tier 2-level support tickets and handle escalations from Tier 1
Troubleshoot Linux and Windows cloud instances, including performance, configuration, and connectivity issues
Investigate network-related problems (firewall, routing, VPN, DNS, HTTP/S)
Collaborate with the infrastructure team on deeper technical issues and ensure a smooth handoff when required
Communicate clearly and proactively with customers throughout the ticket lifecycle
Document findings, solutions, and best practices in the internal knowledge base
Occasionally handle Tier 1-level support tasks as part of daily ticket flow
Provide feedback to improve internal processes, tooling, and customer experience

Role Requirements

Strong Linux knowledge (command-line tools, services, logs, networking, systemd)
Strong understanding of Windows Server troubleshooting
Familiarity with web servers (Apache, Nginx, IIS)
Solid troubleshooting skills for performance, connectivity, and configuration issues
Understanding of networking fundamentals (TCP/IP, VPN, DNS, firewalls)
Experience with ticketing systems and remote troubleshooting tools
Excellent written communication skills with a customer-first mindset in English
Strong analytical thinking and problem-solving abilities

Preferred:

Prior experience in a Tier 2 or advanced support role
Familiarity with virtualization and containerization (Docker)
Experience with monitoring and alerting tools (Grafana)
Basic shell scripting skills for automation and troubleshooting
Awareness of security best practices

Why You Should Apply:

Competitive salary and benefits package.
Flexible working hours.
Holiday gifts and bonuses to celebrate your contributions.
Laptop provided for your productivity.
Opportunity for remote work
Professional development programs and training opportunities.
Complimentary breakfast to keep you energized.
Relaxation and recreation spaces, including a game room to unwind.

Work Location & Schedule:

Company Location: Fatemi St., Jahad Square, Tehran, Iran
Workplace Policy: Full-Time - Onsite/ Fully Remote
Worktime: 44 hours in a week (depends on your shift)

Passionate about Backend Developer and ready to make an impact? Join us at abrNOC to push boundaries, grow fast, and help shape the future of cloud tech.

ثبت آگهی استخدام در جابینجا

معرفی شرکت

ابرناک جایی است که رویاهای ابری شکل می‌گیرند و با هوش مصنوعی جان می‌گیرند.
ما با ۸ سال تجربه در فضای بین‌الملل، در بهار ۱۳۹۹ قدم به ایران گذاشتیم تا بدون سقف و مرز، نرم‌افزارهایی بسازیم که از دل خلاقیت زاده شده‌اند و در مقیاس جهانی می‌درخشند.
اینجا خبری از چارچوب‌های خشک نیست؛ ما به دنبال بهترین نسخه‌ی خودمان هستیم — هر روز، هر لحظه.
اگر به خلاقیت باور دارید، اگر انرژی ساختن در رگ‌هایتان جاری است و اگر می‌خواهید اثری واقعی خلق کنید، جای شما در ابرناک خالیست.
بیایید با هم دنیای فردا را بسازیم.