ابرناک | AbrNOC

تاسیس در ۱۳۹۹ کامپیوتر، فناوری اطلاعات و اینترنت ۱۱ تا ۵۰ نفر abrnoc.com

استخدام Customer Support Specialist

این آگهی منقضی شده است

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

The abraNOC Support Team is looking for a new member to join us as a Support Specialist to enhance our cloud systems support team.

As a Support Specialist, your primary responsibility will be providing support and assistance for our cloud-based systems. You will work closely with our technical support team and engage in troubleshooting and problem-solving. Your role is crucial to ensure the smooth operation of our cloud services and customer satisfaction.

Key Responsibilities:

Collaborate with the technical support team to provide efficient and timely assistance to customers
Perform remote troubleshooting using diagnostic techniques
Prepare detailed reports on customer issues and proposed solutions
Follow up and update customers on the status of their issues and resolutions
Identify areas for improvement in existing processes and recommend solutions
Communicate effectively with colleagues and customers in English
Respond to customer support tickets in a professional and timely manner
Prepare necessary reports and documentation as required

Required Qualification

Fluency in English (written)
Strong technical knowledge and experience working with Windows, Linux, and other operating systems
Good understanding of virtual machines, computing systems, mobile devices, and other technical products
Ability to diagnose and solve basic technical issues
Strong decision-making skills and a professional work ethic
Ability to work under pressure and meet deadlines
Customer-oriented with a calm and patient demeanor
Bachelor’s degree in Computer Science or a related field (or equivalent experience)

What We Offer:

Competitive salary and benefits.
Flexible working hours.
Access to training programs and professional development opportunities.
Comprehensive health insurance and wellness benefits.
Holiday gifts and seasonal bonuses.
A laptop provided by the company.
Remote work option (one day per week).
Recreation areas, including a game room.

Working Days: Friday to Wednesday
Working Hours: 8 AM to 16 PM/ 16 PM to 1 AM/ 12 AM to 8 AM

Working hours for this position are shift-based.
Location: Fatemi St., Jahad Square, Tehran, Iran

If you’re ready to take the lead and make a difference in an innovative, fast-paced environment, apply now to join the abrNOC team!

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معرفی شرکت

ابرناک جایی است که رویاهای ابری شکل می‌گیرند و با هوش مصنوعی جان می‌گیرند.
ما با ۸ سال تجربه در فضای بین‌الملل، در بهار ۱۳۹۹ قدم به ایران گذاشتیم تا بدون سقف و مرز، نرم‌افزارهایی بسازیم که از دل خلاقیت زاده شده‌اند و در مقیاس جهانی می‌درخشند.
اینجا خبری از چارچوب‌های خشک نیست؛ ما به دنبال بهترین نسخه‌ی خودمان هستیم — هر روز، هر لحظه.
اگر به خلاقیت باور دارید، اگر انرژی ساختن در رگ‌هایتان جاری است و اگر می‌خواهید اثری واقعی خلق کنید، جای شما در ابرناک خالیست.
بیایید با هم دنیای فردا را بسازیم.