ابرناک | AbrNOC

تاسیس در ۱۳۹۹ کامپیوتر، فناوری اطلاعات و اینترنت ۱۱ تا ۵۰ نفر abrnoc.com

استخدام Technical Support Supervisor

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دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

Join abrNOC – Where AI Meets the Cloud!
At abrNOC, we’re building the next generation of cloud infrastructure and intelligent AI-powered tools used by clients all over the world. From global startups to fast-scaling enterprises, our tech powers innovation at scale. We’re also cooking up some awesome new AI products. Join us and help shape the future of AI in the cloud!

Job Title: Technical Support Supervisor

We are seeking a motivated and skilled Technical Support Supervisor to join our Customer Support Unit. This role involves leading a team dedicated to ensuring customer satisfaction with our cloud-based services by solving issues, implementing creative solutions, and maintaining high-quality customer support standards.

Key Responsibilities:

As a Technical Support Supervisor, your responsibilities will include:

1.Team Leadership and Quality Assurance:

Supervise the customer support team to ensure high-quality service delivery.
Monitor and evaluate tickets and interactions between team members and customers.

2. Training and Knowledge Management:

Ensure team members are up-to-date with the technical knowledge of services and products.
Develop and maintain knowledge-based resources, including FAQs and procedures.

3.Data Analysis and Reporting:

Collect data on customer complaints and inquiries to identify patterns and improvement opportunities.
Prepare monthly reports on team performance and customer satisfaction metrics.

4.Strategic Oversight:

Provide strategic guidance on daily customer support operations.
Identify opportunities to improve or update customer service procedures and share insights with stakeholders.

5.Customer Relationship Management:

Ensure prompt and effective resolution of customer issues.
Provide creative solutions to address complex customer challenges.

Minimum Qualifications:

To excel in this role, you should have:

Proven managerial and supervisory skills.
Strong verbal and written communication skills in English (essential for customer interactions).
Comprehensive knowledge of customer service principles and procedures.
Proficiency in Microsoft Office Suite or similar tools.
A customer-centric mindset with a commitment to delivering exceptional service.

Preferred Skills:

Familiarity with customer relationship management (CRM) software.
Previous experience in cloud-based services or IT support environments.
Ability to analyze and interpret data to improve team performance.

Why You Should Apply:

Competitive salary and benefits package
Flexible working hours
Comprehensive health insurance coverage
Holiday gifts and bonuses to celebrate your contributions
Laptop provided for your productivity
Opportunity for remote work one day a week (Tuesday)
Professional development programs and training opportunities
Complimentary breakfast to keep you energized
Relaxation and recreation spaces, including a game room to unwind

Work Location & Schedule:

Company Location: Fatemi St., Jahad Square, Tehran, Iran.
Workplace Policy: Full Time – Onsite
Worktime: Sunday to Thursday from 8 AM to 5 PM with 2 hours of flexibility to suit your schedule.
Remote day: Tuesday

If you’re passionate about leading a team to deliver outstanding customer support and are eager to make a meaningful impact in a dynamic environment, we’d love to hear from you!

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معرفی شرکت

ابرناک جایی است که رویاهای ابری شکل می‌گیرند و با هوش مصنوعی جان می‌گیرند.
ما با ۸ سال تجربه در فضای بین‌الملل، در بهار ۱۳۹۹ قدم به ایران گذاشتیم تا بدون سقف و مرز، نرم‌افزارهایی بسازیم که از دل خلاقیت زاده شده‌اند و در مقیاس جهانی می‌درخشند.
اینجا خبری از چارچوب‌های خشک نیست؛ ما به دنبال بهترین نسخه‌ی خودمان هستیم — هر روز، هر لحظه.
اگر به خلاقیت باور دارید، اگر انرژی ساختن در رگ‌هایتان جاری است و اگر می‌خواهید اثری واقعی خلق کنید، جای شما در ابرناک خالیست.
بیایید با هم دنیای فردا را بسازیم.