ابرناک | AbrNOC

تاسیس در ۱۳۹۹ کامپیوتر، فناوری اطلاعات و اینترنت ۱۱ تا ۵۰ نفر abrnoc.com

استخدام Technical Support

این آگهی منقضی شده است

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

Join abrNOC – Where AI Meets the Cloud!
At abrNOC, we’re building the next generation of cloud infrastructure and intelligent AI-powered tools used by clients all over the world. From global startups to fast-scaling enterprises, our tech powers innovation at scale. We’re also cooking up some awesome new AI products. Join us and help shape the future of AI in the cloud!

Job Title: Technical Support Engineer
We are looking for a Level 1 Technical Support Engineer to be the first line of support for our customers. If you are passionate about cloud technology and customer service, this is the role for you! You will have the opportunity to help users with basic troubleshooting and support, all while learning from more complex issues as you grow within our team.

Key Responsibilities:

Respond to customer inquiries via chat, email, and ticketing systems
Provide basic troubleshooting for cloud instances, networking, and service configurations
Assist with account management, billing inquiries, and general user guidance
Escalate complex technical issues to higher levels with proper documentation
Maintain internal knowledge base and follow standard support procedures
Ensure excellent customer experience while troubleshooting and resolving issues

Role Requirements:

Basic understanding of cloud computing (IaaS, SaaS, PaaS)
Familiarity with Linux & Windows OS basics
Knowledge of networking fundamentals (IP, DNS, VPN, HTTP/S)
Experience with ticketing systems and remote troubleshooting tools
Strong communication skills and customer service mindset
Patience and problem-solving abilities
Ability to explain technical topics to non-technical users

Preferred Qualifications:

Experience with Linux-based web servers (Apache, Nginx)
Experience in customer support roles, preferably in cloud technology or IT services
Eagerness to learn and grow in the cloud technology industry

Bonus Qualifications:

Familiarity with cloud-based platforms and services (AWS, Google Cloud, Azure)
Experience in troubleshooting and working with cloud infrastructure

Why You Should Apply:

Competitive salary and benefits package
Flexible working hours
Comprehensive health insurance coverage
Holiday gifts and bonuses to celebrate your contributions
Laptop provided for your productivity
Opportunity for remote work one day a week (Tuesday)
Professional development programs and training opportunities
Complimentary breakfast to keep you energized
Relaxation and recreation spaces, including a game room to unwind

Work Location & Schedule:

Company Location: Fatemi St., Jahad Square, Tehran, Iran.
Workplace Policy: Full Time – Onsite
Worktime: Sunday to Thursday from 8 AM to 5 PM with 2 hours of flexibility to suit your schedule.
Remote day: Tuesday

Ready to start your journey in cloud technology?
Apply today and be part of our innovative support team!

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معرفی شرکت

ابرناک جایی است که رویاهای ابری شکل می‌گیرند و با هوش مصنوعی جان می‌گیرند.
ما با ۸ سال تجربه در فضای بین‌الملل، در بهار ۱۳۹۹ قدم به ایران گذاشتیم تا بدون سقف و مرز، نرم‌افزارهایی بسازیم که از دل خلاقیت زاده شده‌اند و در مقیاس جهانی می‌درخشند.
اینجا خبری از چارچوب‌های خشک نیست؛ ما به دنبال بهترین نسخه‌ی خودمان هستیم — هر روز، هر لحظه.
اگر به خلاقیت باور دارید، اگر انرژی ساختن در رگ‌هایتان جاری است و اگر می‌خواهید اثری واقعی خلق کنید، جای شما در ابرناک خالیست.
بیایید با هم دنیای فردا را بسازیم.