استخدام Cloud Technical Support Engineer(دورکاری)
شرح موقعیت شغلی
We are looking for a talented person to join our team as a cloud technical support engineer. In this role, you will hear costumers’ voices, and try to solve their issues. You will also monitor cloud main services and troubleshoot them if is needed.
Role and Responsibilities
- Answering costumers’ tickets and phones.
- Support costumers’ requests and problems.
- Create, Check, Edit, and Revise technical documents.
- Monitor and take care of infrastructure services and components
Qualifications and Education Requirements
- Bachelor's or Master's degree in Computer Science, Electronic Engineering, or related fields
- Experience within a relevant position.
- Ability to establish good social relations and communicate with customers.
- Strong troubleshooting and analytical skills.
- Good understanding of Network concepts.
- Good understanding of virtualization and cloud computing concepts.
- Experience in troubleshooting cloud infrastructure.
- Experience in troubleshooting Storage clusters.
- Experience in monitoring tools (Prometheus and Grafana are preferred).
- Experience in Linux/Unix systems administration
- Willingness to take responsibility.
- Well organized with exceptional attention to detail.
- Strong team player.
- Fluent in English
Why should you apply? - Competitive salary.
- Remote working opportunities.
- Flexible working hours.
- Career/Knowledge advancement opportunities.
- Relaxing, friendly environment .
Address: Tehran Office Address: Movahed Danesh St., Aqdasiyeh, Tehran, Iran
مهارتهای مورد نیاز
- cloud
- support
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست